Who are we?
A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
Are you a good match?
Experience in relevant industry, luxury retail strongly preferred
Advantage to have gemmology knowledge
Experience in stock/inventory management
Skillful in handling and analyzing large data quality by using excel
Experienced working in multi-functional organization
What are we expecting from you?
As part of the Boutique Operations team, the Stock Administrator plays an important role in assisting the Boutique Coordinator with managing and optimizing stock and inventory management. The purpose is to provide professional support to the Sales Team and ecommerce to improve stock efficiency to achieve business and team ambition.
OPERATIONS
Manage the stock:
* Receive stock (physically and in system) & Transfer pieces
* Proceed to stock counts as per monthly schedule, including CS
* Manage of consignments, B2B orders and reservations (monitor deposits and invoicing in line with commercial policies)
* Handle special products requests for Client Presentation
* Follow-up pieces' movements within the boutique (CP, safe…) and in transit
* Ensure good practices on all creations in-stock, incl: HJ and PC pieces (manipulation, stock specifications, transfer requirements, diamonds check…)
* Daily closure in GK: opening, regularization and closing GK (verification of all the payments, cash counting, sending the report to RFBO…)
* Manage cash & bill procedures (POS, float, bank deposit…) : follow up of deposits, control and correct the red lights, assistance for complex sales,
* Supervise all operations on AppCore
* Ensure all documentation is attached to daily invoices ( approvals, ID's…)
DARE & AML Key User:
* Train/refresh the team, in collaboration with RT Ops and RBO
* Animate morning briefs in collaboration with RT Operation Manager
* Handle appointments with external third parties in liaise with Security team (contractors, providers, intermediaries…)
* Contribute to the document management (delivery notes, emails…)
* Follow-up & prepare omnichannel orders
* Ensure the back-office area is properly set-up
* Comply with Maison's policies and procedures – is a key contributor to successful audits
CUSTOMER SERVICES
* Manage the CS flows to/from the boutique (send, receive repair to/from the platform or the subcontractors
* Check repairs list & inform the team on the status
* Control all repairs (visual check) at reception
* Perform CS activities allowed in the boutique (shining, engraving…)
* Manage spare parts & accessories (inventories, stock control, replenishment)
* Weekly control of anomaly report
MAISON IDENTITY & EXPERTISE
* Have basic knowledge on High Jewelry, Jewelry, Watchmaking, and Stones (for quality purposes)
The recruitment process
Send your application online.
If your profile matches our search, you will be contacted by our HR team for an interview.
Along the recruitment process you will meet our Deputy Boutique Director and Boutique manager.