Are you passionate about customer experience and ready to delight our customers and want to work for Agilent Technologies?
We are looking for a proactive and motivated Customer Service Representative for the DACH market who will be part of a fast-paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers. This position requires excellent communication and organization skills.
Located in the city center, the Barcelona office is home to a variety of local and international functions. One of the key functions in Barcelona is the Customer Operations Center handling quotes, order processing, invoicing, and deliveries for Europe.
Agilent Spain has been ranked as a top workplace and received the Great Place to Work certification. This recognition is awarded to those organizations dedicated to encouraging an inclusive and quality work environment for all.
Your primary responsibilities will be:
* Booking of assigned orders
* Order management
* Customer service and call handling
* Manage blocked orders
* Resolve issues throughout the quote to cash cycle.
* Interface with customers, Account Managers (AM), Sales Agents, factory/Logistic Centre, and country Contact Centers to communicate and deliver information.
* Booking and order management in accordance with Order Acceptance Policies and Service Level Agreement.
* Daily follow-up with Logistics to assure timely delivery, escalate overdue orders or missing parts.
* Customer and partner call handling through the IVR (within the established SLAs).
* Guarantee compliance with Order acceptance policy and update Business/Audit control reports.
* Meeting targets for Shipped Not Invoiced or delivery blocked orders to ensure timely invoicing and on-time deliveries.
* Keep customers advised about their order status – measured through ACX (Agilent Customer Experience Survey).
* Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Qualifications:
* Some higher education or specialized training/certification, or equivalent combination of education and experience.
* Language skills: Fluent English and German. Additional French would be a plus.
* Strong Customer Focus and Customer-centric mindset.
* Strong Interpersonal and communication skills.
* Cross-function/team collaboration skills – ability to work in a team.
* Ability to multi-task, prioritize, and manage time effectively.
* Innovative mindset, always seeking to improve the job and provide solution-oriented feedback.
* Ability to work under pressure and positively manage stress typical in a customer service environment.
Agilent offers a competitive compensation and benefits package, as well as core global benefits to all staff. Additionally, the Spanish business offers:
* Agilent Result Bonus
* Stock Purchase Plan
* Health insurance
* Life/Death insurance
* Internal and external training opportunities
* 24 days of vacation plus bank holidays
* Hybrid working schedule: Mondays and Fridays Home Office and Tuesday to Thursday in the Office.
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise.
This job has a full-time weekly schedule. Our pay ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.
#J-18808-Ljbffr