InvGate Job Opportunity: Bilingual Technical Support / Presales Analyst in Spain
InvGate is a rapidly growing SaaS company specializing in IT management and service automation products, serving clients in over 60 countries across various industries including banking, e-commerce, education, and technology.
We are seeking a skilled Bilingual Technical Support / Presales Analyst to join our team in Spain. This hybrid role combines technical support with presales activities to ensure an exceptional client experience.
Responsibilities
* Technical Support:
* Provide high-quality technical and functional support to clients worldwide via email, tickets, and remote sessions.
* Analyze and optimize client configurations, recommending improvements to enhance platform efficiency.
1. Internal Collaboration:
* Collaborate closely with development and customer success teams to troubleshoot and resolve complex technical issues.
* Assist the sales team during RFI and RFP processes by providing technical insights.
2. Demos and Presentations:
* Conduct tailored product demonstrations addressing clients’ specific needs.
* Respond to technical questions from internal and external stakeholders.
Qualifications
* Fluency in English and Spanish (spoken and written).
* Experience in technical support, presales, or software implementation.
* Strong communication and problem-solving skills.
* Familiarity with Windows and Linux environments, as well as networking and connectivity.
Benefits
Our benefits include career development opportunities, English lessons, and extended PTO.
Interested in learning more about us? Visit our website:
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