We are looking for a CRM Developer with expertise in Microsoft Dynamics 365 (D365) to become part of our team based in San Juan, Puerto Rico. This role is responsible for designing, developing, and maintaining CRM functionalities and applications aligned with business needs. The developer will play a key role in system integration, process automation, and implementing innovative solutions that enhance operational efficiency and improve the overall customer experience.
Key Responsibilities
- Design, develop, and maintain CRM functionalities, application modules, and portals within Microsoft Dynamics 365.
- Translate project specifications into executable solutions through flowcharts, diagrams, and structured code.
- Build and customize solutions using plug-ins, entities, workflows, process automation, and APIs.
- Develop and optimize applications using ASP.NET, C#, JavaScript, SQL, HTML, CSS, JQuery, Power Apps, Power Automate, and Power BI.
- Troubleshoot and resolve system issues, collaborating with cross-functional teams to identify and implement improvements.
- Analyze, review, and enhance existing applications to optimize performance and meet evolving business needs.
- Document development processes, code changes, and user manuals.
- Work closely with business users to provide training, technical support, and troubleshooting assistance.
- Monitor system performance post-implementation to ensure quality standards and compliance with applicable regulations.
- Deliver assigned project plans on time, maintaining accurate documentation and reporting.
Qualifications
Education & Experience
- Bachelor’s Degree in Computer Science, Information Systems, or related field.
- Minimum 2 years of experience with Microsoft Dynamics 365 (Online).
- Minimum 3 years of experience in web development.
- Proven experience in system integration, CRM migrations (On-Premise to Online), Azure DevOps, and ITSM solutions is preferred.
Technical Skills
- Proficiency in at least three of the following:
- JavaScript
- C#
- Java
- SQL Server Integration Services (SSIS)
- .NET Frameworks
- COBOL
- DB2
- Strong knowledge of the Microsoft Power Platform (Power Apps, Power Automate, Power BI, Dynamics 365).
- Experience with web technologies such as HTML, CSS, JavaScript, JQuery, and ASP.NET.
- Excellent troubleshooting, debugging, and problem-solving skills.
Certifications (Preferred)
- Exam MB-200: Microsoft Power Platform + Dynamics 365 Core
Skills & Abilities
- Strong analytical and problem-solving abilities.
- Detail-oriented with excellent planning and time management skills.
- Ability to collaborate effectively with users and leadership at all organizational levels.
- Strong communication skills in English and Spanish (intermediate proficiency).
- Creative and innovative mindset with the ability to recommend and implement new solutions.
Why Join Us
We are committed to innovation, excellence, and professional growth. As a CRM Developer, you will play a key role in shaping how we leverage technology to better serve our customers and optimize our operations. Join us to make an impact and grow your career in a dynamic, forward-thinking environment.
Department
B2B
Locations
Puerto Rico
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