MTS Globe Spain
MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northen Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast. Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 5,3 million customers with 27 million overnights per year in over hotels. 250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes and synergies based on a strong international network. 900 employees from 25 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial and technological support to ensure a superior value for all MTS Globe clients. The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment. An expansion based on satisfied clients, true partnerships with customers as well as hotel suppliers, and visionary IT solutions.
Job Description
We are looking for an Excursions Manager to join our team in Tenerife. This is a key role responsible for managing and optimizing the excursions department and activity program, ensuring operational and commercial excellence while delivering outstanding experiences to our customers. If you have strong leadership skills, a strategic mindset, and a passion for excursions and tourist activities, we would love to meet you.
Responsibilities:
Lead and manage the excursions team, ensuring smooth operations and high service standards.
Develop the excursion program for Tenerife, aligned with the company's strategy and market trends.
Negotiate and contract new products and partnerships with activity and excursion providers.
Achieve the department's commercial goals.
Monitor and optimize booking processes, ensuring accuracy and efficiency.
Oversee financial processes, including sales settlements, invoices, and validation of supplier invoices.
Analyze performance metrics and implement improvements to maximize profitability and customer satisfaction.
Manage incidents and resolve escalations, ensuring timely and effective solutions.
Collaborate with company management to define pricing strategies, promotional plans, and any other responsibilities expected from the head of the department at the destination.
Carry out any additional tasks necessary to adapt to customer needs and/or market conditions at any given time.
Requirements
Minimum of 3 years of experience in excursions management or a similar role, with at least 2 years in a supervisory or leadership position.
Studies in Tourism, Business Administration, or a related field.
Excellent negotiation and communication skills.
Strong leadership and team‑management abilities.
High level of English; additional languages are a plus.
In‑depth knowledge of excursions and activities in Tenerife and a solid network of local providers.
Strong organizational and analytical skills, with the ability to manage budgets, KPIs, action plans, etc.
Nivel de antigüedad
Intermedio
Tipo de empleo
Jornada completa
Función laboral
Recursos humanos
Sectores
Organización de viajes