What do we offer you?
- Excellent Salary
- Fully paid training and IT equipment provided
- Monthly 1‑to‑1 meetings with your Team Leader
- Career growth across Jet2.com & Jet2holidays
- 23 days holiday entitlement per year
- Weekly time off
- Monthly rosters shared in advance
- Exclusive discounts on Jet2.com flights and Jet2holidays hotels
- Recommend a Friend bonus scheme
What will I do?
As an Airport Representative, you’ll report directly to the Airport Team Leader or Destination Manager and work closely with internal and external partners to deliver VIP industry‑leading customer service. You’ll be at the heart of creating memories for our customers.
- Create Memories – Greet every customer with a warm welcome and make their journey memorable from the start.
- Take Responsibility – Be a point of contact during flight disruptions, emergencies and customer escalations, ensuring all situations are handled with care and working together as one team to achieve on‑time performance service and customer satisfaction requirements.
- Be Present – Represent Jet2holidays in the arrivals hall and departures terminal, guiding and assisting customers throughout their airport experience, providing essential transfer & holiday information by creating and distributing welcome packs and delivering information onboard the transfer coaches.
- Work as One Team – Work closely with our transfer providers, support the operation inside the terminal and outside in the coach park to ensure a VIP customer experience.
What do I need?
- Right to Work Documents – As we employ on local contracts, you must already hold full right to work documents for Spain.
- Travel & Accommodation – You will already be living in the destination or be able to arrange your own accommodation and must be able to get to the airport at any time – day or night.
- Flexibility – Your roster will be scheduled 4 weeks in advance and will include early starts, late finishes, split shifts & weekend working. Flexibility is essential; you may also be required to support during flight disruptions, serious emergencies and customer escalations.
- Skills & Experience – Customer service experience is a plus, but not essential. You must be solution‑oriented, friendly & positive, confident and comfortable using digital systems on a tablet device. This role is physically demanding – you will be required to support our fast‑paced operation and be on the go.
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