Ad Success Representative - EnglishMalaga, SpainRole Overview:
We are seeking an Ad Success Representative to support an esteemed client in the digital advertising space. This role is a hybrid of strategic account management and operational excellence. You will be the primary link between client partners and Ad Operations—managing workflows, delivering insights, and driving campaign success.This is a high-impact, fast-moving role—ideal for someone who excels at switching between hands-on tasks and big-picture thinkingKey Responsibilities:
Client Engagement & Strategic Partnership- Manage 3–4 client partners, including subsidiaries under large holding companies.- Lead structured weekly check-ins, provide proactive recommendations, and build trust-based relationships.- Support account retention and growth by identifying revenue opportunities and upsell strategies.Campaign Management & Operational Support:
- Act as liaison between client teams and Ad Operations;
manage ticket submissions and QA deliverables.- Use tools like Slack, Salesforce, and trackers to ensure a smooth workflow and issue resolution.- Oversee Direct IO, Programmatic, and Self-Serve (Ads Manager) campaign processes.Skills & Experience:
- 3+ years in Customer Success, Account Management, Ad Ops, or a similar client-facing role- Proficiency with Salesforce, Google Sheets/Excel, Slack, and customer support platforms (Zendesk, Outreach.Io)- Strong problem-solving and communication skills- Ability to manage complex workflows and shifting priorities- Experience in digital advertising (Direct IO, Programmatic, or Self-Serve) is a plus- Analytical mindset with a drive to turn data into actionable insights- Proficient in English, Spanish and/or ItalianApply Now: