The Change Experience, Engagement & Learning (CE&L) team is passionate about the people-side of change and drives holistic technology change experiences. This ensures the investments we make in tools and technology are realized when people can adopt them successfully. You will be responsible for leading Organisational Change Management planning and the successful adoption of Informatics products and solutions. As a member of a dynamic and globally-focused team, you will leverage the understanding of business needs and our affiliate experience to effectively plan for and manage change initiatives over 2 projects - one focused on overall OCM activities and one for Learning and Training.
Requirements :
* Create communications & communication strategies as needed to inform and empower the impacted audience to adopt IT driven changes.
* Partner with key senior stakeholders globally to influence organizational behavior change and compliance.
* Regularly use ingenuity and innovation to create effective communications campaigns addressing complex topics.
* Identify and implement ways to simplify and streamline communications processes.
* Partner with key business stakeholders on function-specific communication strategy as needed for complex IT changes.
* Advise on project, portfolio and annual communication plans with optimal channel and media mix to keep IT and business groups informed.
* Fulfill end-to-end end-user communication strategy and oversee execution of the communication plan.
* Continuously identify training and learning needs, analyze results to develop new learning programs or modify and improve existing programs.
* Partner with Domains, Product Line / Product Leads, and/or change strategy leads to assess training needs and identify content for learning programs.
* Manage activities & logistics involved in designing, preparing, delivering, and assessing IT training programs, collaborating with stakeholders for seamless delivery.
* Ensure creation, accuracy, and consistency of all related learning content, aligning with communication campaigns and change strategies.
* Plan, develop, and facilitate training programs using various modalities like microlearning, face-to-face, e-learning, etc.
* Develop engaging, audience-relevant training materials in various formats such as visual guides, presentations, and videos.
* Engage the audience using Change Management strategies (ADKAR, Lewis models) to ensure effective knowledge transfer and adoption.
* Regularly review and update learning content to keep it relevant.
* Develop evaluation methods to assess program effectiveness and make improvements.
* Apply Organisational Change Management concepts to high-impact communication plans involving individual and organizational behavior change.
* Conduct impact analyses, assess change readiness, and identify key stakeholders for communication strategies.
* Manage anticipated resistance to communication plans and build awareness to foster change adoption and advocacy.
* Provide strategic direction for IT Training content and topics at Informatics.
* Act as a partner to Domain Lead / Product Line Lead / Large-scale project teams.
* Contribute to Product Roadmaps and advise on Resource Management within the Domain / Product Line for efficiency.
* Build strong relationships, inspire, engage, and leverage a diverse workforce including contractors, employees, and consultants.
* Exhibit excellent communication skills, both written and verbal, to effectively convey complex or new ideas at all organizational levels.
* Demonstrate outstanding project management skills, flexibility, and proactive needs anticipation.
* Partner effectively with clients and stakeholders to understand needs and build relationships.
* Stay informed about emerging technologies and translate technical jargon into simple, user-facing communications and learning.
* Apply organizational change management practices and instructional design methodologies.
* Experience working with Agile methodologies.
* Proficiency in English.
* Master's degree or equivalent in a related field.
* Minimum of three years of relevant experience in Organisational Change Management.
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