PbSales Operations Administrative Assistant /b /p pbAbout the Company /b /ppbr/ppbDana Dairy /b is an international dairy group specializing in the production and global distribution of milk powder and dairy ingredients. Dana Dairy operates across international markets, supplying high-quality dairy solutions to distributors and food manufacturers worldwide. The company is known for its strong export focus, operational reliability, and long-term partnerships across multiple regions. /p pLearn more at: /p pbCompany: /b bDana Dairy /b /ppbReports to: /b operations head /ppbLocation: /b Remote /ppbEmployment Type: /b Full-time /p pbMission /b /ppbr/ppbThe Sales Operations Administrative Assistant provides operational and administrative support to the Management. The role is responsible for managing daily customer communications and overseeing the full order-to-delivery cycle for small-volume markets, enabling senior management to focus on strategic priorities. /b /p pbKey Responsibilities /b /ppbr/pulliManage daily email communication with distributors and customers. /liliPrepare, issue, and follow up on pro forma invoices. /liliFollow with operation head delivery of goods. /liliForecasts: Manage forecasts of each client and overall forecast for total orders. /liliFollow up orders as per forecasts, make sure clients place orders as per forecast. /liliClosely coordinate actions with operations head. /liliMaintain and update customer data, forecasts, and sales information in company’s CRM. /liliPrepare meeting minutes, action lists, and weekly follow-up plans. /liliFollow-ups of the meetings. /liliCoordinate administrative tasks and information flow between Dana teams. /liliSupport internal reporting, documentation accuracy, and ongoing process improvements. /liliMaintain strong customer relationships by scheduling and conducting regular meetings with existing customers. /liliAssist existing customers and collaborate with the operations head on claim resolutions. /li /ul pbRequired Skills Qualifications /b /ppbr/pulliHigh level of discipline, organization, and attention to detail. /liliExcellent written communication skills with strong follow-up habits. /liliProficiency in Excel and general business documentation handling. /liliAbility to manage multiple customers and priorities simultaneously. /liliProfessional working proficiency in bEnglish /b and bSpanish /b (written and spoken). /liliStrong sense of ownership, reliability, and accountability. /liliSolid understanding of customer service principles. /liliLoyalty to company values and strong commitment to the company policy. /liliHigh emotional intelligence and ability to build positive relationships with existing customers. /li /ul pbNice to Have (Wish List) /b /ppbr/pulliPrevious experience in the dairy, food, or FMCG industry. /liliKnowledge of export operations, logistics, or international trade documentation. /liliExperience working with CRM systems (Bitrix experience is a plus). /liliFrench and/or Arabic language skills are a strong asset. /liliExperience in customer care. /liliUnderstanding of claims handling (a plus). /li /ul pbWhat We Offer /b /ppbr/pulliA key support role within an international commercial organization. /liliExposure to global markets and export operations. /liliFlexible working arrangement (remote). /liliOpportunities for professional growth in sales operations and commercial administration. /liliA collaborative, international, and fast-paced working environment. /li /ulpbr/ppbIndustry: /bFood and Beverage Manufacturing /ppbr/ppbEmployment Type: /bFull-time /p