Service Delivery Manager - (Job Number:
00054596831)
Pay:
CompetitiveLocation:
Madrid Ii/MadridEmployment type:
Full-TimeJob Description
Req#:
2053957What makes Cognizant a unique place to work?
The combination of rapid growth and an innovative national and international environment creates many opportunities for
people like YOU
— ambitious individuals who want to make a difference. Our delivery model, infused with a culture of high customer and employee satisfaction, fosters positive relationships and successful business outcomes.Join us as a change-maker:
www.Cognizant.Com/es/esPosition:
Service Delivery Manager
Location:
Spain / MADRIDThe Opportunity
Are you a service manager who pushes yourself to the limit?Why choose us?
High-quality projects:
Participate in demanding projects focused on digitalization or starting new initiatives from scratch.Remote position within Spain:
Work from anywhere in Spain with flexibility.Learning opportunities:
Access training platforms to develop your skills or learn new technologies.Teamwork:
Collaborate with talented teammates who support you.International team:
Improve your English communication skills by working with global teams.Career growth:
Progress vertically and horizontally into new responsibilities and technologies.Additional benefits include:
Restaurant tickets for every working dayPermanent contract for growthFlexible benefits for Gympass and nursery ticketsReferral program with rewardsCompetitive salary and bonusesWhat will make you successful in this position?
Set up the AMS AD services structure at IrisDefine the Service Catalog for Service RequestsEnsure service delivery according to contractual SLAsOrganize and facilitate Service Review MeetingsCoordinate volume forecasting and charging agreementsUpdate Service Level Management documentationManage and measure SLAs, implement improvementsNegotiate service level exceptionsManage estimations for application developmentPlan and deliver the full application development cycleHandle a CORE-FLEX teamKey Responsibilities
Excellent communication and negotiation skillsStrong presentation skillsTeam player with proactive attitudeProven experience in service improvement programsKnowledge of ITSM processes (Incident, Problem, Change, Configuration)IT risk management and project management skillsStructured planning and analytical skillsExperience with Agile methodologiesFluent Spanish and good English communication skillsProficiency in MS PowerPoint and ExcelExperience with ServiceNow and ITIL processesInsurance domain experience preferredApply if you want to thrive in a healthy, trendy environment.About Cognizant
Cognizant is a leading global professional services company transforming clients' business, operating, and technology models for the digital era. Headquartered in the U.S., listed on NASDAQ, and ranked 205 on the Fortune 500, we value diversity and are an equal opportunity employer.Additional Information
We provide reasonable accommodations for applicants with disabilities. For assistance, contact accessibility@talentify.io or 407-000-0000. All new hires must complete Form I-9 and provide proof of eligibility. We use an Automated Employment Decision Tool to score skills and responses, with details available at www.Talentify.Io/bias-audit-report. NYC applicants can request alternative processes or accommodations.
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