**JOB PURPOSE**The Logistics Administrative and Customer Service efficiently supports and coordinates the order process, from receipt of the order to delivery to the end customer, as well as following up with the customer in the event of incidents or complaints.**ABOUT THE COMPANY**CSafe Global offers the most comprehensive suit of thermal shipping solutions for pharmaceutical cold chain shipping needs around the world to ensure patients receive the medicines and treatments they need. With a "patient-centered" focus, deep industry expertise and commitment to innovation, CSafe continues to deliver industry-leading products in both the active and passive segments. CSafe is the only provider with an end-to-end portfolio including active and passive bulk air cargo, parcel, cell and gene and specialty last-mile use cases allowing their team to match customer requirements to the best solution for their needs. Any size, any duration and any temperature - CSafe is at the heart of the cold chain.**WHAT YOU'LL BE DOING**- Manage customer orders and delivery notes.- Monitoring and reporting the status of customer orders to the Logistics Manager.- Administration, customer service and complaints management.- Support the invoicing of customer orders.- Manage unpaid invoices.- Monitoring and reporting of customer service, warehouse and logistics KPIs.- Document management.- Operational and administrative support for logistics, warehousing and customer service.**IDÓNEO CANDIDATE QUALIFICATION AND EXPERIENCE**- English and Spanish High Level- Degree in administration, transport and logistics or similar.- Experience in a similar role is a plus- Experience of using SAGE X3 is a plus.**KEY PERSONAL ATTRIBUTES**- Teamwork.- Excellent written and verbal communication skills.- Versatility- Ability to learn and adapt to new ways of working.- Strong analytical skills and attention to detail.- Demonstrated problem-solving abilities and process improvement skills.- Ability to work under preset protocols and quality standards.- Demonstrated ability to plan and organize.- Ability to work under tight deadlines and objectives.**THE PAYOFF**This is an outstanding opportunity to work for a very successful, growing organization that is extemely reputable in the industry. This role will allow the right person to learn the organization and grow your career with the organization. You will be based at Tempack by CSafe facilities in El Prat de Llobregat, Barcelona surrounded by a team of passionate professionals.