P We are seeking an Ad Success Representative to support an esteemed client in the digital advertising space. This role is a hybrid of strategic account management and operational excellence. You will be the primary link between client partners and Ad Operations—managing workflows, delivering insights, and driving campaign success. This is a high-impact, fast-moving role—ideal for someone who excels at switching between hands-on tasks and big-picture thinking. /p pb About the Role /b /p p This role involves key responsibilities that include client engagement, campaign management, insight generation, and internal collaboration. /p pb Responsibilities /b /pullib Client Engagement Strategic Partnership /b /lili Manage 3–4 client partners, including subsidiaries under large holding companies. /lili Lead structured weekly check-ins, provide proactive recommendations, and build trust-based relationships. /lili Support account retention and growth by identifying revenue opportunities and upsell strategies. /li /ul pb Campaign Management Operational Support /b /pulli Act as liaison between client teams and Ad Operations; manage ticket submissions and QA deliverables. /lili Use tools like Slack, Salesforce, and trackers to ensure smooth workflow and issue resolution. /lili Oversee Direct IO, Programmatic, and Self-Serve (Ads Manager) campaign processes. /li /ul pb Insight Generation Optimization /b /pulli Download and analyze campaign performance data. /lili Translate metrics into clear, actionable insights and optimizations. /lili Deliver reporting narratives that align with campaign goals and strategy. /li /ul pb Internal Collaboration Workflow Development /b /pulli Partner with product, marketing, and engineering teams to surface client feedback and shape improvements. /lili Help standardize evolving workflows in coordination with partners like MediaMint’s process teams. /lili Contribute to resource creation and knowledge-sharing initiatives. /li /ulpb Performance Metrics /b /pulli Volume of Work (by case type, reason, and region) /lili Average Handle Time for support and operational tasks /lili QA Scores for campaign accuracy, strategy, and delivery timeliness /lili Monthly CSAT Scores from client partners evaluating deliverables and communication /li /ul pb Qualifications /b /pulli3+ years in Customer Success, Account Management, Ad Ops, or a similar client-facing role /lili Native Level Fluency in Italian Language (Mandatory). /li /ul pb Required Skills /b /pulli Proficiency with Salesforce, Google Sheets/Excel, Slack, and customer support platforms (Zendesk, Outreach.io) /lili Strong problem-solving and communication skills /lili Ability to manage complex workflows and shifting priorities /lili Experience in digital advertising (Direct IO, Programmatic, or Self-Serve) is a plus /lili Analytical mindset with a drive to turn data into actionable insights /lili Proficient in English and Italian. /li /ul pb Preferred Skills /b /pulli Experience in digital advertising (Direct IO, Programmatic, or Self-Serve) is a plus /li /ul p Please click on this link to Apply : /p