Omega CRM is a Merkle & Dentsu company, leader in the development of Customer Experience services, with over 20 years of experience in applying technology to marketing and providing unique customer relationships, mainly focused on innovation. We are looking for a Salesforce Business Analyst.Job Description
The Salesforce Business Analyst will:
Conduct comparative analyses between the current (As-Is) and future (To-Be) processes, systems, or organizational structures to identify improvement opportunities, inefficiencies, gaps, and transformation needs.Engage with stakeholders to assess current processes, workflows, roles, and tools;
document these processes in detail, highlighting pain points and redundancies.Design future state (To-Be) processes aligned with business goals, incorporating technological, organizational, and methodological improvements.Collaborate with stakeholders to validate designs and ensure feasibility and strategic alignment.Perform gap analysis and develop actionable plans or roadmaps for business transformation.Create process documentation, including diagrams like BPMN, SIPOC, and flowcharts.Prepare analytical reports and presentations for senior management and cross-functional teams.Support delivery teams by translating business analysis into technical and operational requirements.Provide ongoing support during implementation, monitor progress, and resolve issues.Analyze and improve application performance, and collaborate with technology providers as needed.Ensure solutions meet functional requirements and comply with Omega's quality standards.Required Experience
Minimum of 4 years in Salesforce consulting roles.Proven experience in As-Is / To-Be analysis of business processes, systems, or organizational structures.Ability to assess current operations and design optimized future models.Experience in documenting workflows, creating process maps, and recommending improvements.Strong stakeholder engagement and cross-functional collaboration skills.Experience with different Salesforce clouds (Sales, Service, Marketing Cloud, Community, etc.).Experience with Agile methodology.Fluent in English, both oral and written.What We Offer
Permanent contract with flexible schedule.Support for work-life balance, certifications, home office, flexible benefits, health insurance, and professional development opportunities.About Us
Omega CRM, a Merkle Company, is a global digital leader in customer-centric solutions, technology, and data, enhanced by AI. Part of the dentsu group, we are the largest Customer Experience Management agency in Spain, with over 23 years of experience, 580+ professionals, and 2,500+ certifications. We serve key industries with omnichannel experiences in customer service, eCommerce, marketing, and analytics. Our client satisfaction rating is 4.9/5, and we have received awards such as Salesforce Partner of the Year FY23. We value talent, flexibility, commitment, and innovation, and believe in growing together.
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