Job Description
Responsible for pre-sales / after-sales technical support work, including but not limited to technical support for customers in the development of sales opportunities, technical support of the project delivery process and commissioning, as well as after-sales technical support after delivery.
Responsible for timely resolution of technical issues raised by customers, including tracking feedback, conducting root cause analysis, and implementing corrective actions.
Additionally, the role involves gathering customer requirements and communicating them effectively to the R&D department at headquarters.
Responsible for gathering, analyzing, and synthesizing customer feedback to identify trends and areas for product improvement.
Drive product enhancements and upgrades by collaborating closely with the R&D team.
Responsible for creating and delivering technical documentation and training materials.
Additionally, the role involves compiling repair case studies.
Requirements
* Bachelor degree or above, 1 year or above related work experience, majors in electric power, communication, electronics, measurement and control technology and instrumentation, automotive service engineering, automotive engineering, or related fields; experience in charging piles or new energy industry is preferred.
* Strong working methodology, execution ability, pressure resistance, team spirit.
* Strong learning ability, service consciousness, responsibility, meticulousness.
* Self-driven, fluent in English and Spanish; Mandarin is a plus.
Location & Other Details
Location: Barcelona, Catalonia, Spain
Start date: As soon as possible
Working hours: Full-time
Salary: Negotiable
Application Process
Apply directly on LinkedIn or send your resume to ******. Please mention the position in the subject.
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