Our story
At Alight, we believe a company’s success starts with its people. It’s why we’re driven to connect passion with purpose. Our expertise in human insights and cloud technology helps companies and employees worldwide to transform and thrive. With a competitive rewards package, ongoing education, and growth potential, Alight is the place to put your passion to work.
Role Profile
Associate - Operations
Reporting To
Service Manager - Operations
Direct Reports
None
Overall Objective
Support payroll activities and data management/customer services, ensuring accuracy and timeliness. Responsibilities may focus on payroll or customer services, with flexibility to support both areas as needed.
Main Responsibilities
1. Support payroll delivery according to processing calendars and KPIs.
2. Use payroll expertise to address client queries, understanding country-specific legislation.
3. Ensure data management is accurate and timely.
4. Respond to tickets and calls within SLA standards and maintain high quality.
5. Follow detailed working instructions, update documentation, and report system issues with detailed tickets.
6. Highlight deviations from scope to the Service Manager.
7. Handle sensitive information appropriately.
8. Complete all learning objectives and time recordings accurately.
9. Adhere to NGA Security Standards and complete SOC controls on time.
10. Participate in team meetings, project activities, and maintain good stakeholder relationships.
11. Update stakeholders promptly and accurately.
Performance Monitoring
* Compliance with security and procedures.
* Achieve 100% of SLA agreements.
* Maintain quality standards and professionalism.
Core Competencies
* Accountability and personal responsibility.
* Openness to learning and growth.
Experience and Qualifications
* Proficiency in MS Office (Excel, Word, PowerPoint).
* Flexibility in a fast-paced, global environment.
* Attention to detail and excellent communication skills.
* Self-motivated learner.
* Advanced English and native Hebrew speaker.
* High school diploma or equivalent.
* 1-2 years experience in payroll or HR benefits administration.
* HRIS knowledge is preferred.
Our Commitment to Diversity
Alight values diversity and inclusion, fostering an inclusive culture of belonging. We are an equal opportunity employer, committed to fair employment practices and providing accommodations for qualified individuals with known limitations.
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