Impress is the No.1 chain of technology-enabled orthodontic clinics in Europe, redefining how orthodontic care is delivered through a unique combination of medical expertise, advanced technology, and fully digital patient journeys.
In just a few years, we have expanded across multiple European markets, treated hundreds of thousands of patients, and built one of the fastest-growing HealthTech platforms in the region.
At Impress, we are building the future of orthodontics — and we’re looking for ambitious people who want to help shape it.
We’re looking for:
We are looking for an experienced Collections Specialist to join our Finance department and support with the colleagues of our credit collection processes in Spain, Italy and the US. If you look for a dynamic, international and diverse team as well as opportunities to grow, you are in the right place.
Your Responsibilities:
* Account Monitoring & Collections: Monitor accounts receivable to identify overdue accounts and contact clients via phone, email, and mail to secure outstanding payments.
* Negotiation & Resolution: Negotiate payment plans and resolve billing discrepancies or issues directly with clients.
* Reporting: Prepare regular performance reports, including aging reports and collection rates.
* Record Keeping: Maintain accurate and detailed records of all collection activities and communications.
* Finance Collaboration: Work closely with the finance team to address discrepancies and ensure accounting records are accurate.
* Strategy & Operations: Assist in developing and implementing collection strategies to improve cash flow and troubleshoot operational issues as they arise.
* Compliance: Adhere strictly to company policies, legal regulations, and industry standards regarding collections.
* Performance: Ensure that all collections KPIs are consistently met or exceeded
What you need to be successful:
* Proven experience as a Collection Specialist or similar role.
* Fluent in Spanish and Italian, and have professional proficiency in English.
* Knowledge of billing procedures and collection techniques.
* Familiarity with laws related to debt collection.
* Comfortable working with targets.
* Patience and the ability to manage stress.
* Excellent communication skills (written and oral).
* Skilled in negotiation.
What we offer:
* Base Remuneration: 21,478.48 € EUR gross per year.
* Annual Bonus: 5,000 € EUR gross, paid according to the policy
* Collaborative work environment and positive culture.
* Free gym and classes.
* New state-of-the-art office in Barcelona centre (Eixample district)
* Benefits of our treatments, aligners, and products.
* International and diverse teams.
* 39 hours per week and 37,5 hours per week during summer
* 27 days off per year.
* Flexibility in starting and ending your shift.
At Impress, we cultivate a culture of inclusion and diversity. We celebrate our employees' individual strengths, views, and experiences, and we encourage all candidates to apply, without regard to race, color, religion, gender identity, sexual orientation, age, national origin, disability, or any other factor.
Our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better results.