Administrative assistant

MCI is a tech‑enabled business services company that delivers customer experience and business process outsourcing solutions across multiple industries. The company operates call centers in the U.S. and abroad and uses advanced technology to enhance customer journeys, drive scalability and reduce costs.

The role is an Administrative Assistant that provides support to the leadership team. The assistant will perform a variety of administrative and clerical tasks and advance toward future growth opportunities.

• Perform a variety of administrative duties
• Answer emails and phone calls
• Provide real‑time scheduling support by booking appointments and preventing conflicts
• Create content for the company’s social media channels
• Prepare presentations according to instructions given
• Make travel arrangements, such as booking flights, cars, hotels, and restaurant reservations
• Maintain polite and professional communication via phone, e‑mail, and mail
• Anticipate the needs of others to ensure their seamless and positive experience
• Handle sensitive information in a confidential manner

• 1 year of experience preferred
• High School Diploma or equivalent
• Exceptional time‑management skills and ability to multi‑task and prioritize work
• Strong attention to detail
• Excellent organizational and planning skills
• Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint
• Have a wired, high‑speed internet connection (Download speed 20 Mbps+)
• Ability to type swiftly and accurately (20+ words a minute)

The job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will regularly be required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI’s commitment to a diverse and equal opportunity work environment.