About PU Prime
PU Prime is a premier global trading broker offering a wide range of financial products, including forex, commodities, and indices, to both retail and institutional clients. We are dedicated to providing top-tier services, innovative technology, and seamless trading experiences to our clients worldwide.
About the Role
We are seeking a Relationship Manager to drive client engagement, retention, and trading activity. This role focuses on managing new and existing clients, reactivating dormant accounts, and maximizing long-term client value.
Key Responsibilities
* Serve as the primary point of contact for existing clients
* Build and maintain strong client relationships to enhance loyalty and trading activity
* Analyze client behavior to identify opportunities for increased engagement, deposits, and trading volume
* Proactively re-engage inactive or dormant clients
* Keep clients informed of promotions, campaigns, and market updates
* Collaborate with Sales, Marketing, and internal teams on retention strategies
* Monitor client satisfaction and resolve issues in a timely manner
* Achieve KPIs related to retention, reactivation, and client activity
Qualifications & Requirements
* Bachelor's degree in Business, Finance, Economics, or related field.
* 1–3 years of experience in Client Retention, Sales, or Account Management (Forex/industry preferred).
* Strong knowledge of financial markets and trading platforms (MetaTrader 4 / MetaTrader 5 preferred).
* Excellent communication and interpersonal skills;
multilingual abilities (English, Chinese, German, etc.) are a plus.
* Ability to analyze client activity and develop effective engagement strategies.
* Results-driven, with proven ability to meet or exceed KPIs.
* Strong problem-solving and conflict resolution skills.
* Ability to work under pressure in a fast-paced environment.