Mission of the role:
Drive Smilics' sustainable growth through the effective adoption of technological solutions, customer retention, and the generation of cross-selling and up-selling opportunities within the B2B environment. This role combines a strong client relationship focus with commercial and technical capabilities, aiming to align customer needs with Smilics’ value proposition.
Key responsabilities:
- Manage the full client lifecycle from first sale through onboarding, ongoing support, renewal, and loyalty.
- Identify growth opportunities within accounts through contract expansion, consultative selling, and cross/up-selling in coordination with the sales team.
- Promote advanced product usage and ensure clients derive maximum value from the solution.
- Coordinate with support, product, operations, and quality teams to resolve issues impacting client satisfaction.
- Keep CRM up to date with key account insights: activity, risks, opportunities, and roadmaps.
- Lead client training sessions, product demos, and technical presentations to foster solution adoption.
- Prepare client-specific reports, strategic recommendations, and tailored action plans.
- Negotiate and close agreements within internal commercial policies.
- Conduct regular client visits to strengthen relationships and ensure satisfaction.
- Contribute to the continuous improvement of the customer experience by sharing insights gathered directly from the market.
Competencies:
- Understanding of the electrical market and industrial applications
- Sales and negotiation techniques for technological solutions
- Competitive and regulatory landscape analysis
- Commercial reporting and analytics
- Digital literacy and CRM usage
- Customer empathy and service orientation
- Influencing and negotiation skills
- Active listening and problem solving
- Strategic thinking and results orientation
- Autonomy, initiative, and collaborative mindset
Required qualifications:
- 2 to 5 years of experience in a similar role
- University degree in Engineering or related field
- Experience in industrial or technological environments
- Advanced level of Spanish and/or Catalan
- Advanced level of English (C1)
Valuable assets:
- Knowledge of the electricity market
- Experience in managing key accounts or complex technical sales
- Additional European languages