Controller Admin Lead brHybrid / Barcelona brFull-Time brJunior–Mid brImmediate Start Reports To: CEO brScope: Operations, Logistics, Customer Experience, Finance, HR Admin brCompensation: Competitive salary based on experience brLanguage: Fluent English required; Spanish a strong plus brAbout Flora Queen brFlora Queen is a leading European gifting platform delivering flowers, gift baskets, personalized gifts, and curated experiences across 100+ countries in 9 languages. We serve millions of customers at life's most meaningful moments — birthdays, anniversaries, celebrations, and connections across borders. brWe are entering our most exciting chapter: transforming into an AI-powered operation where automation and agents reshape how we work across every department. We are building fast, and we need the right people to make it happen. brThe Role brWe are looking for a controller and operational Admin who is equal parts executor, problem-solver, and AI-native builder. You will be the operational core of the company — the person who makes sure things run, issues get resolved, partners perform, customers are delighted, and finances stay in order. brWhat You'll assist the CEO and the COO in the following: brOperations Day-to-day operational management of our partner network brPrice negotiation with operational suppliers brStock and product control brWarehouse forecasting and inventory planning brIncident management and claims resolution brCarriers Logistics Manage carrier relationships and delivery performance brNegotiate rates and service level agreements brResolve delivery incidents and claims brDrive continuous improvement in last-mile service quality brCustomer Florist Experience Lead end-to-end customer experience improvement brStrengthen and grow our local florist partner network brOnboard, develop and retain florist partners across our network brAct as the internal voice of both end customers and florist partners Finance Control Admin Invoice control and reconciliation across operations brCarrier billing management and claims brSupport the finance and procurement function brHR admin support: holidays, team perks, coworking reservations brDirect executive assistance to the CEO on day-to-day business needs brAI Automation — A Core Part of the Role brWorking with our developer team to use AI tools, build and manage automations across all areas you own brIdentify repetitive or manual processes and replace them with smarter workflows brTools like Make, Zapier, Notion AI, or similar — or the willingness to learn them fast brWe don't expect you to be an engineer. We expect you to be curious, resourceful, and hands-on What We're Looking For brNon-Negotiables br1–3 years of relevant experience — In operations, business administration, logistics, or a similar hands-on role. brGenuine interest in AI automation — You've used AI tools in your work or you're actively learning. You see automation as an opportunity, not a threat. brOperator mentality — You close loops. You follow up. You don't let things fall through the cracks. brFluent English — Written and spoken. Spanish is a strong plus. The Person brYou are highly organized and detail-oriented — without losing sight of the bigger picture brYou're comfortable dealing with suppliers, carriers, and partners directly brYou move fast and finish things. Urgency is a default, not a mode brYou're honest about what's working and what isn't brExperience in e-commerce, logistics or marketplace businesses is a plus Why Flora Queen br→ Direct access and collaboration with the CEO br→ A business with genuine scale: 100+ countries and millions of customers br→ You'll be at the frontier of AI-native company building — not as a side project, but as the central mandate br→ A fast-moving environment where your impact is visible and immediate brHow to Apply brSend your application to: brPlease include: brA short note — not a cover letter — on why this role and why now for you brA specific example of how you've managed to convert a complex operation to a simple process, or similar example. brYour Linked In or a brief CV We will respond to every application personally. We are not looking for the most polished candidate — we are looking for the right one.