Job Summary
Assist and support management and the leadership team with handling and resolving Human Resources issues. Assist employees with internal and external transfer requests and procedures. Monitor and assist managers/supervisors with hiring processes and issues. Coordinate and conduct applicant reference checks and motor vehicle checks. Maintain applicant flow, orientation and transfer request logs. Create and maintain new hire and personnel files and enter them into Human Resources Information Systems. Assist with orientation of new employees. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Ensure accurate maintenance of all employee records and files (e.g., interview documents, ID’s). Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary. Inform Human Resources management of issues related to employee relations within the division or property. Create and maintain filing systems. Generate Human Resources data reports as necessary. Answer phone calls and record messages. Create and type office correspondence using computer. Serve as Human Resources subject matter expert and participate on project teams. Train new hires on Human Resources processes, programs, policies, information systems, etc.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
CRITICAL TASKS
Recruitment, Interviewing and Hiring
1. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards.
2. Assist employees with internal and external transfer requests and procedures.
3. Monitor and assist managers/supervisors with hiring processes and issues.
4. Assist management in screening resumes, conducting interviews and selecting new hourly hires using selection tools and systems.
5. Coordinate and conduct applicant reference checks in accordance with company procedures.
6. Review and disposition candidates and forward qualified applicants to hiring managers.
7. Maintain applicant flow, orientation, compliance training and transfer request logs.
8. Prepare offer of employment to final candidates.
9. Communicate to all applicants receiving a job offer the necessary documentation required to bring before first day of employment in order to complete their hiring and prepares new hire form.
Hiring - New Employees
1. Maintain new hire files and ensure update and accuracy of personnel system WorkDay.
2. Create new employee personnel file.
3. Assist with orientation of new employees.
4. Train new hires on Human Resources processes, programs, policies, information systems, etc.
Compensation
1. Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary.
Administration
1. Maintain confidentiality and security of employee and property records, files, and information.
2. Ensure accurate maintenance of all employee records and files (e.g. interview documents, WorkDay, reference checks, applicant self-identification forms, department orientation check list, compliance training).
3. Answer phone calls and record messages.
4. Create and type office correspondence.
5. Create and maintain filing systems.
6. Generate Human Resources data reports as required or as requested.
7. Serve as Human Resources subject matter expert and participate on project teams.
8. Prepare department monthly newsletter and updates communication notice boards and TV.
9. Collect and track time attendance, weekly time sheets and vacation forms.
10. Monitor and administer Length of Service gift program.
11. Control and ensure accuracy of Way to Go/GEM program.
12. Update and increase site benefits for all associates.
Communications and Relations
1. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines.
2. Inform Human Resources management of issues related to employee relations within the division or property.
3. Post all necessary legal or regulatory notices related to Human Resources in view of all employees as required by law.
4. Assist and support management and the leadership team with handling and resolving Human Resources issues.
Policies and Procedures
1. Maintain confidentiality of proprietary materials and information.
2. Follow company and department policies and procedures.
3. Protect the privacy and security of guests and co-workers.
4. Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
5. Perform other reasonable job duties as requested by Supervisors.
6. Ensure that Local Standard Operating Procedures (LSOP) are up to date, on practice and followed by all associates.
Communication
1. Talk with and listen to other employees to effectively exchange information.
2. Speak to guests and co-workers using clear, appropriate and professional language.
3. Discuss work topics, activities, or problems with co-workers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
4. Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
5. Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
Working With Others
1. Support all co-workers and treat them with dignity and respect.
2. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
3. Develop and maintain positive and productive working relationships with other employees and departments.
4. Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
5. Partner with and assist others to promote an environment of teamwork and achieve common goals.
Physical Tasks
1. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
CRITICAL COMPETENCIES
Analytical Skills
1. Computer Skills
2. Learning
3. Decision-Making
Interpersonal Skills
1. Interpersonal Skills
2. Diversity Relations
3. Team Work
Communications
1. Communication
2. Listening
3. English and Spanish Language Proficiency
4. Applied Reading
5. Writing
6. Telephone Etiquette Skills
Personal Attributes
1. Integrity
2. Dependability
3. Positive Demeanor
4. Presentation
5. Stress Tolerance
6. Adaptability/Flexibility
7. Initiative
Administration
1. Maintaining Confidentiality
Organization
1. Multi-Tasking
2. Time Management
3. Detail Orientation
4. Planning and Organizing
Computer Skills
1. Microsoft Office Skills
Preferred Qualifications
Education
1. High school diploma/G.E.D. equivalent
Related Work Experience
1. At least 1 year of related work experience
Supervisory Experience
1. No supervisory experience is required
Other
1. Fluent English and advanced knowledge of Ms Office
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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