Customer Service – EMEA Region
We are partnering with an international company committed to innovation, quality, and customer service. We are currently looking for a Customer Service Representative for the EMEA region, with a strong customer focus and a desire to be part of a dynamic, multinational environment. The selected candidate will be responsible for understanding and supporting customers, ensuring their satisfaction, and contributing to their success. They will provide efficient, value-driven solutions, enhancing the service quality and helping achieve the company's key objectives. If you are passionate about customer care, teamwork, and contributing to the success of a general organization, this is an excellent opportunity to join a well-established and growing project.
Proactively manage and support customers, ensuring a high level of satisfaction and timely responses to their needs. Coordinate demand forecasts and logistics agreements with customers, supporting the S&OP; (Sales & Operations Planning) process and associated tools (IBP, Forecast Entry). Monitor and optimize customer inventory, maintaining appropriate safety stock levels and avoiding overstock situations. Support the management of incidents and claims, as well as questionnaires, specification updates, or other service-related inquiries. Maintain and update data and price lists, ensuring information accuracy and consistency. Collaborate on customer service improvement projects at both local and regional levels.
Degree in Industrial Management, Business Administration, or a related field. Experience in Customer Service Management and systems (ATR1/SAP, APO, IBP). Advanced proficiency in Excel. Knowledge of products and industrial processes. English level C1. Additional languages such as French, German, or Italian are highly valued.
Part-time
morning schedule.