Additional Information
Job Number 26008021
Job Category Reservations
Location The Ritz-Carlton Tenerife Abama, Calle Maria Zambrano 2, Tenerife, Tenerife, Spain, 38687VIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Non-Management
JOIN OUR TEAM
…as a Reservations Agent at The Ritz-Carlton Tenerife, Abama
Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort—an oasis of tranquility where the ocean, volcanic landscapes, and subtropical vegetation blend effortlessly with iconic Moorish-inspired architecture.
Its 462 rooms and suites, divided between the vibrant Citadel and the exclusive Retreat, offer breathtaking views of the Atlantic Ocean, Mount Teide, or the resort’s lush gardens. A celebrated culinary destination in its own right, this five-star resort in Tenerife features world-class restaurants ranging from light, casual dining to Michelin-starred fine cuisine. Designed as a timeless escape, the resort offers multiple swimming pools, a 2,500 m² Spa & Fitness Center, and the largest Ritz Kids in Europe. Where land meets sea, guests can also enjoy an exclusive golden-sand beach area at Abama, equipped with complimentary sun loungers and umbrellas.
Who are we looking for?
Are you passionate about creating exceptional guest experiences from the very first interaction? As a Reservations Agent at our luxury resort, you will be the voice of hospitality—helping guests plan their perfect stay, responding to inquiries with warmth and professionalism, and ensuring every detail is thoughtfully arranged.
If you thrive in a fast-paced environment, have excellent communication skills, and love turning inquiries into unforgettable stays, we would love to meet you.
Your responsibilities will include…
- Handling reservation requests via phone, email, and online platforms with professionalism and genuine warmth.
- Providing detailed information on room types, rates, packages, and resort services to help guests make informed decisions.
- Accurately confirming, modifying, and canceling reservations in the system, ensuring all details are correct.
- Responding promptly to guest inquiries and special requests, offering personalized solutions whenever possible.
- Coordinating with other departments (Front Office, Sales, Food & Beverage) to ensure seamless guest experiences.
- Monitoring room availability and optimizing occupancy through effective reservation management.
- Maintaining accurate reservation records and payment details in compliance with company standards.
- Identifying upselling opportunities for room upgrades, packages, and additional services that enhance the guest experience.
- Resolving reservation-related issues or complaints with empathy and efficiency.
- Staying informed about resort promotions, seasonal offers, and local attractions to proactively assist guests.
What we are looking for in you…
- A natural communicator who makes guests feel valued and understood from the very first interaction.
- Ideally, previous hands-on experience in hospitality, reservations, or customer service.
- A team-oriented mindset, thriving in a collaborative environment where everyone works toward a shared goal.
- A genuine passion for delivering personalized and heartfelt service that builds trust in every conversation.
- Confident communication skills in both Spanish and English; German is a strong plus.
- A valid work permit for Spain.
How we inspire you…
Join our team and bring your ideas and creativity to the daily guest experience. Working here means contributing to moments that guests will remember long after they have departed.
- Competitive salary above market standards with flexible compensation.
- Travel the world and enjoy exclusive employee rates (“Explore Rate”) at over 9,500 Marriott hotels, extended to your family, partner, and parents.
- 20% discount on Food & Beverage across all Marriott hotels worldwide.
- 50% discount on the resort’s own culinary offerings.
- Up to 75% discount on flights for Tenerife residents traveling to mainland Spain.
- Extensive corporate benefits with discounts on leisure activities and travel.
- A special birthday surprise to celebrate you.
- A complimentary guest stay at the resort after one year of service—truly a once-in-a-lifetime experience.
- 13th and 14th salary payments.
- Innovative training concepts to support your professional journey, including access to our own corporate university.
- Career advancement opportunities within an international company.
- Complimentary employee dining at our staff restaurant.
- Uniforms provided and professionally laundered when required (depending on department).
- Team outings, employee celebrations, anniversaries, and special events—we love celebrating with you.
- Opportunities to participate in social responsibility initiatives and give back to the community.
- Comprehensive company-sponsored medical care.
(All benefit and bonus programs are subject to individual company regulations. Applicable tax and social benefit laws apply, and any tax deductions are handled through payroll. There is no legal entitlement to benefit programs, and the employer reserves the right to adjust offerings at any time.)
Interested?
Apply now via MarriottCareers with your application documents.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and fostering an inclusive, people-centered culture. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis covered by applicable law.
Across more than 100 award-winning properties worldwide, the Ladies and Gentlemen of The Ritz-Carlton create experiences so exceptional that they remain with guests long after their stay. By attracting the best hospitality professionals and empowering them to be creative, thoughtful, and compassionate, we believe everyone succeeds.
Every day, we set the standard for rare and special luxury service worldwide, taking pride in delivering excellence in care and comfort. Your role will be to ensure that The Ritz-Carlton Gold Standards are upheld with dedication and care. These Gold Standards are the foundation of who we are—guiding us to be better each day and shaping our reputation as a general leader in luxury hospitality.
By joining The Ritz-Carlton, you become part of Marriott International’s global brand portfolio—a place where you can do your best work, discover your purpose, belong to an extraordinary global team, and become the best version of yourself.
Con más de 100 hoteles galardonados en todo el mundo, las damas y caballeros de The Ritz-Carlton crean experiencias tan excepcionales que el huésped recuerda durante mucho tiempo, incluso cuando ya se ha ido. Queremos atraer a los mejores profesionales del sector hotelero del mundo para que creen recuerdos duraderos, ya que creemos que todos tienen éxito cuando están empoderados para ser creativos, amables y compasivos.
Todos los días, establecemos los estándares para un servicio de lujo excepcional y especial en todo el mundo y nos enorgullecemos de brindar excelencia en el cuidado y el confort de los huéspedes.
Tu función será asegurarte de que los “estándares de oro” de The Ritz-Carlton se cumplan con amabilidad y atención todos los días. Los estándares de oro son la base de The Ritz-Carlton, lo que nos guía para que cada día sea mejor que el anterior. Gracias a esta base y la creencia de que nuestra cultura conduce al éxito, The Ritz Carlton se ha ganado la reputación de marca mundial líder en el sector hotelero de lujo. Como parte del equipo, aprenderás y pondrás en práctica los estándares de oro, como la promesa del empleado, el credo y los valores de servicio. Además, te prometemos que te ofreceremos la oportunidad de estar orgulloso del trabajo que haces y de tu equipo.
Al unirte a The Ritz-Carlton, te unes a una cartera de marcas con Marriott International. Estarás donde puedes llevar a cabo tu mejor trabajo, comenzarás a cumplir tu propósito, formarás parte de un increíble equipo mundial y te convertirás en tu mejor versión.