Global Transport Operations & Analytics Specialist
Massimo Dutti is looking for a highly analytical and detail‑oriented specialist to oversee and optimize our global e‑commerce logistics operations. This role reports to the Global E‑Commerce Operations Manager and focuses on monitoring delivery performance, optimizing transportation lead times, and improving return processes.
Delivery Performance & Logistics Optimization
* Monitor and improve delivery times, return processes, and quality KPIs, identifying areas for operational enhancement.
* Proactively analyze courier performance and recommend changes to enhance service levels.
* Identify issues such as stock shortages or quality incidents and develop action plans to reduce their frequency.
Data Analysis & KPI Management
* Monitor and evaluate key logistics performance indicators (KPIs).
* Identify trends and propose data‑driven strategies to improve logistics efficiency and customer satisfaction.
* Work closely with the IT department to lead and implement logistics technology projects that enhance operational efficiency.
* Ensure cost control of the global courier network, aligning expenses with budget targets.
* Analyze budget deviations and propose cost‑saving measures.
* Support the implementation of new transport operations aligned with global expansion strategies.
Qualifications
* Bachelor's degree in Industrial Engineering (Operations Management), Business Administration, Mathematics, Data Science, or related fields.
* Specialized training in Supply Chain, International Trade, or E‑Commerce is highly valued.
* Advanced proficiency in English and Spanish.
* Advanced proficiency in Python.
* Strong analytical and data‑driven mindset, with experience handling large datasets and drawing actionable insights.
* Passion for fashion and digital commerce.
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