About Bio-Rad
Bio-Rad is a global leader providing a broad array of clinical diagnostics and life science research products. With a team of more than 8,250 employees and a global network of operations serving our customers, we help people live longer, healthier lives.
Bio-Rad was founded over six decades ago and has continued to provide the healthcare industry with innovative and useful products that help life science researchers accelerate the discovery process and medical diagnostic labs obtain faster, better results
Your new TEMPORARY position
Key responsibility to provide all administration for the Service Department, managing day to day tasks scheduling of engineers resources, ordering spare parts, speaking with customer to arrange service and installation visits. Preparing and sending out quotes, inputting contracts and updating details in ServiceMax.
Communicating with FSE, Sales, and Customer Technical Support to ensure all stakeholders are involved in the dispatching process. Communicating with customers on scheduling and keeping them updated. Manage the daily administration tasks and to ensure the quality of data in ServiceMax.
Key Responsibilities
1. To be fully responsible to keep, maintain and implement process controls for the management of service contracts, service billing, quotations and reportings. Maintaining records, renewal notices and all service mailings in line with business requirements.
2. Invoicing Service contract and Workorders from Service Max
3. Service contract renewal and Service contract offer
4. Manage all daily administration tasks within a given time frame
5. Dispatching of the Field Service Engineers within 1 hours from Work Order creation
6. Order of spare parts and shipping of urgent spare parts to the FSE or direct to the customer
7. Main contact person of any question about service centre repair
8. Daily duties to schedule and control resource management against customer SLAs
9. Adherence to process and operating procedures
10. Preventative Maintenance Planning within correct timescales and contract entitlement
11. Strong communication skills with internal and external customers to ensure effective management and control of the PM, repair or installation.
12. Establish Quotation for in-house and field service billable WO
13. Planning with Sales /Customer Technical Support and customer the installation of systems.
14. Processing of credit notes and re-invoicing in SAP
15. Entering the Work Orders of third-party engineers to SMax
16. Control of Calibration of all Service tools ( voltmeter, temp meter ) and to be up to date in Service Max. Arranging for external calibration
17. Coordination of cycle count for engineers car stock using ServiceMax
General Admin responsibilities as required
18. Good time management skills, strong communication skills and good listening skills.
19. Good experience with Windows PC skills including Word and excel.
20. Working knowledge of SAP and Servicemax an advantageous
21. Fluent English both verbal and written
22. Flexible to changes and learning experiences.
23. Able to pick up new skills and work as part of a team or independently.
24. Able to take ownership and work close with UK Service Manager and Team Leaders
How you will succeed
25. Technical degree and/or at least 3 years’ experience in a customer facing environment
26. Previous experience in a similar role
27. Strong, demonstrable administration experience required
28. Work experience within a Service organization is a must
29. Status/updates of customer contract
30. Spare parts required to cost effectively action
31. Updating customer information in the CRM as ( IP,account)
32. Escalation of situation
33. Plan coordination on the behalf of the Service Manager
Benefits
34. Competitive Salary
35. Holidays
36. Onsite parking available with immediate access to the site in Alcobendas, Madrid
37. We offer Pension Plan once passed 1 month of seniority
38. Temporary character
Next Steps
If you are interested in this role, click ‘Apply’ with an updated CV. If this role isn’t right for you then please ‘Refer a Friend’ as part of our Employee Referral Program.
*Bio-Rad does not accept agency CVs, unless the agency has been authorised by a Bio-Rad Recruitment Specialist. We have a zero tolerance policy therefore we will not pay for any fees related to unsolicited CVs.
Legal Entity: (ESP_2044)Bio Rad Laboratories S.A.