**Descripción**:
Do you speak native Dutch? Do you speak English level B2-C1? Do you have customer orientation?
Do you live in Tenerife? Then this job offer is for you!
We are seeking energetic, vibrant Level 1 Helpdesk agents to work in a new and expanding Flag-ship center located in Santa Cruz de Tenerife, Spain.
**Responsibilities**:
- Identify, evaluate and prioritize customer problems and complaints.
- Analyze customer problems and formulate plans of resolution.
- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
- Evaluate new services, processes and technologies introduced at the helpdesk.
**Requisitos**:
Fluent in English+Native level of Dutch
Previous experience as helpdesk and similar positions.
Good communication skills
Dynamic and Energetic
Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)
Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
Baic understanding of the principles, theories, and practices of group dynamics and/or team development
Basic Business Development:, Results Focused, Initiative
Customer-oriented