Principal Accountabilities
Under close supervision:
* Assists in maximizing store sales and achieving store sales goals
* Monitors sales progress and results against key targets
* Leads an environment of productivity by leading the customer engagement on the sales floor and providing coaching and feedback to associates around customer engagement
* Ensures excellence in customer service in the store
* Monitors customer feedback and addresses customer concerns
* Perform a variety of routine assignments
Knowledge and Skill Requirements
* High school diploma or equivalent education; Associate's degree preferred
* Minimum of one year of related experience preferred
Knowledge & Application
* Applies knowledge of a body of standardized rules, procedures, operations, etc. within a specialized or technical field
* May include multistep processes which requires a fairly detailed knowledge of the specialized area
* Requires extensive on-the-job or previous training and experience
* May require formal occupational training or certification
* Operative/Technician roles will typically operate more complex machinery/ processes
Problem Solving
* Problems are known, defined, and readily apparent
* Issues may occasionally require some fact finding to solve
* Non-routine issues typically escalated to more senior team member or supervisor
* Selects best option from a set of defined procedures/solutions using common sense and experience of similar situations
* Refers to procedures, technical aids, co-workers, and supervisors
Interaction
* Interacts with a range of individuals both within and outside immediate team to convey basic information
* Requires basic written and verbal skills to respond to enquiries usually in a standard format and required to manage interaction in person or remotely (telephone, email)
* Interaction is of a day-to-day nature, requiring a professional manner, customer service skills, common courtesy, and tact
Impact
* Supports the achievement of goals through personal effort in own work area
* Impact will be limited, typically to the immediate team although wider impact likely in customer facing roles
* Required to achieve daily and weekly tasks under general supervision with work regularly checked
Accountability
* Accountable for delivery of own work activities to agreed timescales and quality
* Performance measured against predefined service level requirements or equivalent metric
* Aware of costs and/or service level requirements and expectations
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