PbController Admin Lead /b /ppbr/pulliHybrid / Barcelona /liliFull-Time /liliJunior–Mid /liliImmediate Start /li /ulpbr/ppReports To: CEO /ppScope: Operations, Logistics, Customer Experience, Finance, HR Admin /ppCompensation: Competitive salary based on experience /ppLanguage: Fluent English required; Spanish a strong plus /ppbr/ppbAbout FloraQueen /b /ppFloraQueen is a leading European gifting platform delivering flowers, gift baskets, personalized gifts, and curated experiences across 100+ countries in 9 languages. We serve millions of customers at life's most meaningful moments — birthdays, anniversaries, celebrations, and connections across borders. /ppWe are entering our most exciting chapter: transforming into an AI-powered operation where automation and agents reshape how we work across every department. We are building fast, and we need the right people to make it happen. /ppbr/ppbThe Role /b /ppWe are looking for a controller and operational Admin who is equal parts executor, problem-solver, and AI-native builder. You will be the operational core of the company — the person who makes sure things run, issues get resolved, partners perform, customers are delighted, and finances stay in order. /ppbr/ppbWhat You'll assist the CEO and the COO in the following: /b /ppbr/pulliOperations /li /ulpDay-to-day operational management of our partner network /ppPrice negotiation with operational suppliers /ppStock and product control /ppWarehouse forecasting and inventory planning /ppIncident management and claims resolution /ppbr/pulliCarriers Logistics /li /ulpManage carrier relationships and delivery performance /ppNegotiate rates and service level agreements /ppResolve delivery incidents and claims /ppDrive continuous improvement in last-mile service quality /ppbr/pulliCustomer Florist Experience /li /ulpLead end-to-end customer experience improvement /ppStrengthen and grow our local florist partner network /ppOnboard, develop and retain florist partners across our network /pulliAct as the internal voice of both end customers and florist partners /li /ulpbr/pulliFinance Control Admin /li /ulpInvoice control and reconciliation across operations /ppCarrier billing management and claims /ppSupport the finance and procurement function /ppHR admin support: holidays, team perks, coworking reservations /ppDirect executive assistance to the CEO on day-to-day business needs /ppbr/ppbAI Automation — A Core Part of the Role /b /pulliWorking with our developer team to use AI tools, build and manage automations across all areas you own /liliIdentify repetitive or manual processes and replace them with smarter workflows /liliTools like Make, Zapier, Notion AI, or similar — or the willingness to learn them fast /liliWe don't expect you to be an engineer. We expect you to be curious, resourceful, and hands-on /li /ulpbr/ppbWhat We're Looking For /b /ppbr/ppNon-Negotiables /pulli1–3 years of relevant experience — In operations, business administration, logistics, or a similar hands-on role. /liliGenuine interest in AI automation — You've used AI tools in your work or you're actively learning. You see automation as an opportunity, not a threat. /liliOperator mentality — You close loops. You follow up. You don't let things fall through the cracks. /liliFluent English — Written and spoken. Spanish is a strong plus. /li /ulpbr/ppThe Person /pulliYou are highly organized and detail-oriented — without losing sight of the bigger picture /liliYou're comfortable dealing with suppliers, carriers, and partners directly /liliYou move fast and finish things. Urgency is a default, not a mode /liliYou're honest about what's working and what isn't /liliExperience in e-commerce, logistics or marketplace businesses is a plus /li /ulpbr/ppbWhy FloraQueen /b /pp→ Direct access and collaboration with the CEO /pp→ A business with genuine scale: 100+ countries and millions of customers /pp→ You'll be at the frontier of AI-native company building — not as a side project, but as the central mandate /pp→ A fast-moving environment where your impact is visible and immediate /ppbr/ppbHow to Apply /b /ppSend your application to: /ppPlease include: /pulliA short note — not a cover letter — on why this role and why now for you /liliA specific example of how you've managed to convert a complex operation to a simple process, or similar example. /liliYour LinkedIn or a brief CV /li /ulpWe will respond to every application personally. We are not looking for the most polished candidate — we are looking for the right one.br/p