Relativity Administrator
Employment Type: Full-Time, Experienced
Department: Technology Support
CGS is seeking a Relativity Administrator to join our team supporting the legal organization within a large Federal agency in the DC area.
Skills and attributes for success:
- As a Relativity Administrator Analyst, you will work among a high-performing and collaborative team in supporting a government instance of Relativity.
- This position requires a strong eDiscovery background, a solid understanding of eDiscovery methodologies, excellent client service skills, and experience in working with cross-functional technical and legal teams.
- Support a government instance of Relativity, providing excellent customer service and solutions to both internal and external stakeholders.
- Prepare, process, and deliver collections, review cases, and productions using Relativity, File Intelligence, and other eDiscovery tools.
- Assist in the scheduling of customer deliverables through the internal workflow system.
- Provide swift and accurate responses to day-to-day customer requests and support tickets in coordination with other duties.
- Leverage Relativity expertise to provide support and training related to case functionality, document review and tagging, database administration tasks, advanced troubleshooting, and consultation on workflow solutions.
- Consistently deliver well-articulated, balanced, and informed communications.
- Ensure quality and consistency of deliverables through set processes, procedures, and best practices established by the program and customer.
- Participate in the development of new processes and technology enhancements to promote efficiency.
- Establish, refine, and document processes and methodologies to enable successful delivery and quality control to meet program goals.
- Serve as a key stakeholder in the development of technical project documentation.
- Establish collaborative engaging relationships with co-workers and team members.
- Develop strong partnerships with clients and support Leidos team leaders in order to contribute to the delivery of stellar customer service.
- Assist management and customers in other client service tasks as needed.
Qualifications:
- U.S. Citizen
- Ability to obtain a U.S. Government Public Trust security clearance (active clearance preferred).
- Bachelors (or equivalent)
- Minimum of 7 (seven) years of litigation, eDiscovery, or technical support experience, with a focus on client solutions.
- Excellent communication, presentation, and interpersonal skills with both eDiscovery technical teams and non-technical business leaders.
- Ability to work in a fast-paced, agile work environment.
- Experience and familiarity with eDiscovery Services covering all realms of the eDiscovery Reference Model (EDRM).
- Must be able to work remotely.
Ideally, you will also have:
- Relativity Certified Administrator or other certifications.
- Federal Agency issued security clearance
- Comprehensive understanding of data management, Office 365, and Cloud environments.
Our Commitment:
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.
- Health, Dental, and Vision
- Life Insurance
- 401k
- Adaptable Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!
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