Sales Operations & Administrative Assistant
About the Company
Experiencia, cualificaciones y habilidades interpersonales, ¿tiene todo lo necesario para triunfar en esta oportunidad? Descúbralo a continuación.
Dana Dairy is an international dairy group specializing in the production and global distribution of milk powder and dairy ingredients. Dana Dairy operates across international markets, supplying high-quality dairy solutions to distributors and food manufacturers worldwide. The company is known for its strong export focus, operational reliability, and long-term partnerships across multiple regions.
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Company: Dana Dairy
Reports to: operations head
Location: Remote
Employment Type: Full-time
Mission
The Sales Operations & Administrative Assistant provides operational and administrative support to the Management. The role is responsible for managing daily customer communications and overseeing the full order-to-delivery cycle for small-volume markets, enabling senior management to focus on strategic priorities.
Key Responsibilities
* Manage daily email communication with distributors and customers.
* Prepare, issue, and follow up on pro forma invoices.
* Follow with operation head delivery of goods.
* Forecasts: Manage forecasts of each client and overall forecast for total orders.
* Follow up orders as per forecasts, make sure clients place orders as per forecast.
* Closely coordinate actions with operations head.
* Maintain and update customer data, forecasts, and sales information in company’s CRM.
* Prepare meeting minutes, action lists, and weekly follow-up plans.
* Follow-ups of the meetings.
* Coordinate administrative tasks and information flow between Dana teams.
* Support internal reporting, documentation accuracy, and ongoing process improvements.
* Maintain strong customer relationships by scheduling and conducting regular meetings with existing customers.
* Assist existing customers and collaborate with the operations head on claim resolutions.
Required Skills & Qualifications
* High level of discipline, organization, and attention to detail.
* Excellent written communication skills with strong follow-up habits.
* Proficiency in Excel and general business documentation handling.
* Ability to manage multiple customers and priorities simultaneously.
* Professional working proficiency in English and Spanish (written and spoken).
* Strong sense of ownership, reliability, and accountability.
* Solid understanding of customer service principles.
* Loyalty to company values and strong commitment to the company policy.
* High emotional intelligence and ability to build positive relationships with existing customers.
Nice to Have (Wish List)
* Previous experience in the dairy, food, or FMCG industry.
* Knowledge of export operations, logistics, or international trade documentation.
* Experience working with CRM systems (Bitrix experience is a plus).
* French and/or Arabic language skills are a strong asset.
* Experience in customer care.
* Understanding of claims handling (a plus).
What We Offer
* A key support role within an international commercial organization.
* Exposure to global markets and export operations.
* Flexible working arrangement (remote).
* Opportunities for professional growth in sales operations and commercial administration. xpzdshu
* A collaborative, international, and fast-paced working environment.
Industry: Food and Beverage Manufacturing
Employment Type: Full-time