Customer Support Service with English and Finnish
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Job Details
6 days ago — Be among the first 25 applicants
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Join our dynamic team and be a part of a company that values exceptional customer service and innovative solutions. We are dedicated to providing top-notch support to our clients and are looking for a passionate and skilled individual to join us as a Customer Support Service with Finnish and English.
Responsibilities
* Interact with customers via telephone, e-mail, and web, providing technical support and problem-solving expertise.
* Identify, evaluate, and prioritize customer issues and complaints.
* Analyze customer problems and develop effective resolution plans.
* Contribute to the helpdesk knowledge base by identifying resolution gaps and authoring submissions.
* Evaluate new services, processes, and technologies introduced at the helpdesk.
* Participate in training programs to support new technologies, procedures, and customer service enhancements.
* Collaborate with departmental staff to promote and maintain strong customer service values.
* Escalate unresolved issues to support leads or designated service groups.
Requirements
* Proficiency in Finnish and English (mandatory).
* Basic PC skills and excellent communication abilities.
* Willingness to work in shifts (7x24, 40 hours per week).
* No specific experience required; initial training will be provided.
* Attributes: Service-oriented, proactive cooperation, results-focused, initiative, and customer-oriented.
Location
Santa Cruz de Tenerife
Job Type
Full-Time, Shift Work (7x24, 40 hours per week)
Why Join Us?
* Supportive and collaborative environment.
* Comprehensive training and development programs.
* Competitive salary and benefits package.
* Opportunity to make a positive impact by helping customers and improving services.
If you are passionate about customer service and meet the above requirements, we would love to hear from you
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