Overview:
**ENERPAC - Who we are?**
Enerpac Tool Group Corp. is a premier industrial tools, services, technology and solutions provider serving a broad and diverse set of customers in more than 100 countries. The Company makes complex, often hazardous jobs possible safely and efficiently. Enerpac Tool Group’s businesses are integral leaders in high pressure hydraulic tools, controlled force products, and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world. The Company was founded in 1910 and is headquartered in Milwaukee, Wisconsin. Enerpac Tool Group common stock trades on the NYSE under the symbol EPAC.
To unleash the power of diversity within our business we will continuously seek out new ways to empower teams to reach their full potential. Removing barriers to inclusion and championing a better workplace for us all.
**Summary - basic function of the role**
We are looking for a motivated and enthusiastic Customer Service Representative to join our Mediterranean regional team. This is an excellent opportunity for a recent college graduate who is eager to start a career in customer service within an international industrial environment.
In this role, you will support our OEM and distributor customers by managing the full order‑to‑delivery process, ensuring accuracy, clear communication, and high levels of customer satisfaction. You will work closely with colleagues across Europe, particularly in Spain, France and Italy, while developing strong professional relationships with customers.
Full training will be provided to help you succeed in the role.
**Job Duties and Responsibilities**
- Act as the primary point of contact for customers and support them throughout the order lifecycle.
- Prepare and follow up on quotations.
- Enter and maintain customer and order data in Salesforce and other internal systems.
- Coordinate with internal teams (sales, logistics, finance) to ensure smooth order execution.
- Monitor order status, proactively communicate updates, and help resolve customer inquiries or complaints.
- Assist with lead follow‑up in collaboration with the sales team.
- Support the Customer Service Supervisor with reports, tracking, and basic data analysis.
- Participate in local marketing initiatives and customer engagement activities.
- Always follow safety guidelines and represent the company in a professional manner.
**Skills and Competencies**
- Recent college graduate (or equivalent education); no prior work experience required.
- Bachelor’s degree in Business, International Relations, Logistics, Engineering, or a related field is a plus.
- Fluent in Spanish, French, and English (spoken and written).
- Strong communication and interpersonal skills.
- Organized, detail‑oriented, and eager to learn.
- Proactive mindset with good problem‑solving abilities.
- Comfortable working independently as well as part of a team.
- Basic knowledge of Microsoft Office (Excel, Word, Outlook).
- Interest in customer service, operations, or industrial/manufacturing environments is an advantage.
**Work Benefits**
- Competitive entry‑level salary with performance incentives.
- Structured onboarding and on‑the‑job training.
- Exposure to an international business environment.
- Collaboration with experienced colleagues in a supportive team culture.
- Access to Employee Resource Groups offering networking and development opportunities.
- Community Outreach programs embedded in the Company’s culture.
**Diversity Statement**
We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.
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