PJob Details: /ppbr/ppPosition: IT Support Technician L1 (On-site) /ppRole Type: Full Time /ppWorking Days: 5 Days a week /ppContract duration: 1 year (extendable) /ppContract Type: Freelance / B2B contract /ppExperience Required: More than 3 years IT Support. /ppSite Address: Madrid, Spain /ppbr/ppRole – Onsite Deskside Support (L1/L2) Key Responsibilities: /ppKey Responsibilities: 1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues. /pp2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices. /pp3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements. /pp4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance. /pp5. Administered approved software installations, updates, and security patching in coordination with IT policies. /pp6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients. /pp7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement. /pp8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages. /pp9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance. /pp10. Assisted with Active Directory tasks, basic user account management, and smart hands support. 11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference. /pp12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling. /pp13. Followed ITIL practices for incident, problem, and service request management in corporate environments. /p