Description
Job Description
Job Title
Standardization & Processes Manager
Division/Department
Network Operations
Location
Alcobendas (Madrid, Spain)
Reports to (position)
Network Delivery Director
General Description
As a company whose mission is to be the most progressive and inclusive money transfer business in the world, we deliver highly reliable payment services to our customers. With a Payments Network of over 600K locations in 200 countries, we have adopted the identity of what it means to be multicultural and embody the idea of being family, no matter where we are. At Ria, you’ll be surrounded by colleagues from everywhere in the world, who are dedicated to each other and empowered to be creative and nurture “out of the box” solutions with a strong commitment to future growth ingrained in everything we do, from global expansion and partnerships to our persistent focus on the ultimate customer experience.
As the Standardization & Process Manager, you will create the standard rulebook of our global Payments Network that will be used as the guideline to operationalize the service. You will be responsible for aligning processes with that standard, ensuring consistency and efficiency across the different functions that support that Network.
Key Responsibilities
- Create one internal, normalized framework for how the participants of the Network operate.
- Develop and enforce standards and onboarding playbooks for new participants in the Network.
- Monitor network changes to adequate the rulebook and processes.
- Analyze, design, implement, and optimize processes across the different teams in the Department – onboarding of new partners, management of the Network, implementation of new services. Including the implementation of new tools or the enhancement of existing ones.
- Enable adoption of employees to new workflows through training and communication.
Skills and Abilities
- Proven track record of driving operational efficiencies and process redesign in a payments environment.
- Ability to take data-driven approach: identify root causes, measure, and keep track of them during the transformation.
- Excellent communication and change-management skills.
- Fluent in English; Spanish likely preferred given your Madrid base; other languages a plus for integral remit.
Desirable
- Deep understanding of international payments flows, settlement systems, partner rails (ACH, Instant Payment Rails, RTGS, etc) and corresponding operational models.
- Experience in fintech / multi-region payments environment.