Internship Opportunity in Service Administration at Beckman Coulter Diagnostics
Curious about what's inside Beckman Coulter Diagnostics? Come and explore
For over 80 years, we have been dedicated to advancing and optimizing the laboratory to drive science and healthcare. Join our team as an intern/apprentice and discover a place where your ideas are valued, you will receive support, and you can always be yourself. We are building a culture that celebrates the backgrounds, experiences, and perspectives of all our associates. Here, we invest in you, providing the opportunity to start a meaningful career, be creative, and try new things with the support you need to succeed.
At Beckman Coulter Diagnostics, we take pride in working alongside a community of six other diagnostic companies at Danaher. Together, we are working at the pace of change to improve patient lives with diagnostic tools that address the world's greatest health challenges.
We are looking for a motivated intern to join our Service Administration team at Beckman Coulter Diagnostics. You will have the opportunity to learn how we manage service scheduling and billing, coordinate with technicians and customers, maintain accurate service records, and process service-related documentation.
This position is part of the Customer Care Organization, located in Madrid, and will be fully on-site. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
You will be part of the Customer Technical Support team and report to the Customer Technical Support Manager. You will learn how we oversee and manage the technical call center and dispatch operations, ensuring efficient and effective communication between our technical support team and customers.
If you are passionate about a support role and want to contribute to building a top-tier customer care organization, keep reading
In this internship, you will have the exciting opportunity to:
* Learn to provide administrative support to the service team, including managing emails, phone calls, quotes, billing, and system data maintenance.
* Develop your customer relationship skills by helping us build and maintain strong customer relationships, providing exceptional service and follow-up.
* Assist in resolving service-related issues, learning when to escalate complex issues to the appropriate staff and ensuring follow-up to resolution.
What we are looking for in you (your essential skills and enthusiasm):
* High school diploma or equivalent (this is a must).
* Excellent verbal and written communication skills to effectively interact with customers, technicians, and internal staff.
* A strong desire to provide high-quality customer service and resolve issues courteously and efficiently.
* Willingness to learn and a proactive attitude.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
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