Overview
Front Office Supervisor - SO/ Sotogrande
SO/ Sotogrande is a tribute to fashion, design, gastronomy and golf on the Andalusian coast. The resort offers a unique enclave with 152 rooms and 36 suites, multiple pools, spa and fitness facilities, and a gastronomic offering of 4 Restaurants & Bars. It is a sought-after destination for golf lovers in the Costa del Sol region.
Responsibilities
* The Supervisory purpose is to lead and supervise the entire front office team towards the attainment of the highest standards of service excellence in accordance with the company guidelines.
* To supervise Front Office operations, including the Reception and Guest Relations, ensuring hotel standards and procedures are fully known and followed.
* To ensure appropriate stock levels for the smooth run of Front Office operations and to prepare requisitions accordingly.
* To daily implement and control the check lists.
* To ensure a proper handover between the shifts.
* To upsell Rooms, Food and Beverage outlets and other facilities whenever opportunities arise.
* To be updated with the competitors’ offerings and rates.
* To liaise closely with Sales and Reservations on rate management.
* To ensure that all guests receive a warm welcome and that they enjoy their stay with the finest personal service.
* To maintain an atmosphere of high morale and a positive working relationship among the team.
* Takes responsibility for anticipating and meeting customer needs.
Qualifications
* Diploma or degree in vocational hospitality or Room Division
* 2 to 5 years experience, depending on education and career background
* Competent user of desktop applications and hotel applications
* Languages: Fluent in English and Spanish
Benefits
* Attractive incentive plan
* Significant discounts on hotel services
* Discounts in Accor Group hotels and associated companies
Seniority level
* Mid-Senior level
Employment type
* Temporary
Job function
* Other
Industries
* Hospitality
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