Hello! We are CAPGEMINI!
We are fortunate to work in a sector that leads the way toward a sustainable and inclusive future. TECHNOLOGY —the catalyst for so many solutions we need now more than ever.
We are 300,000 PEOPLE around the world united by a shared passion.
No matter where we are—at home, in the office, or a thousand kilometers away— OUR WORK MATTERS .
We are diverse, ethical, and aware that every stage of a professional journey counts. So, if you're in a moment of growth, learning, or value flexibility and work-life balance, here you can feel that you're RIGHT WHERE YOU BELONG .
Would you like to join CAPGEMINI?
We’re looking for an Operations & Monitoring Specialist with experience in supervising production environments, executing procedural tasks, and supporting incident and change management in critical systems.
This role will be essential in ensuring the health, stability, and performance of our clients’ platforms through proactive monitoring, technical support, and operational excellence.
Key Responsibilities
Monitoring & Supervision
Continuous monitoring of operational consoles (including Omega) and production events
Review of technology agent statuses (monitoring, backups, etc.)
Execution of routine console checks
Health report analysis and corrective actions
Shift-based health checks, including firewall and load balancer optimization
Procedural Operations
Execution of scheduled or on-demand tasks (post-incident, post-change checks)
Daily, weekly, monthly, and periodic checks
Operations based on check results and alarms
Console-based connection verification to devices and load balancers
Testing & Verification
Post-incident, change, or task verification (internal or third-party)
Participation in work-related calls and basic equipment testing
Incident Management
24x7 monitoring of severity 3+ incidents
Participation in severity-related calls
Online communication of technical actions
Reporting to designated Telefónica stakeholders
Escalation of critical or potentially impactful events
Diagnosis and resolution of identity management incidents
Level 1 corrective support and incident call assistance
Change Management
24x7 tracking of promoted, relevant, and critical changes
Monitoring from initiation to completion
Continuous online communication
Reporting to sub-block stakeholders
Review and closure of BTPs, CRQs, and INCs
Technical & Operational Support
Support activities for Operator Platform Plan Edge
Review of backup execution failures and daily reports
Management of generic mailboxes and task assignment
Processes & Compliance
Participation in Change and Problem Management processes
Registration, analysis, execution, closure, and audits
Adaptation to continuous process improvements
Compliance with KPIs and SLAs defined by Telefónica
Severity Management
Active participation in severity handling
Acting as escalation engineer or shift lead with technical expertise
Coordination of technical teams
Preparation of reports and action plans
What will you love about working here?
✨ Onboarding support through our Buddies program
✨ 24 vacation days + 2 personal days + December 24 & 31 off + option to buy up to 7 extra days
✨ Remote work from another country for up to 45 days/year ( FlexAbroad )
✨ Continuous learning with access to platforms like Coursera, Udemy, Pluralsight, Harvard Manager Mentor, Education First, and more
✨ Certifications, career paths, and professional development programs
Why Capgemini?
Capgemini is a global leader in transforming and managing businesses by harnessing the power of technology.
We are driven by the purpose of creating an inclusive and sustainable future, powered by those who make it possible.
With over 360,000 professionals in 50 countries and 55 years of experience, we are a responsible, ethical, and diverse company that invests in talent and continuous development.
Rewrite your future.
Join the team!