Kimpton Aysla Mallorca
Whats the job?
As the friendly face of our hotel restaurant, you'll be a helpful host, a local expert, and a proud brand ambassador. Whether you're preparing drinks exactly as our guests want or serving them delicious food, you'll be devoted to creating relaxing, memorable experiences. Reports to the Restaurant Manager.
Your day-to-day:
* Create a warm welcome to everyone and set the tone for each guest's experience. Describe the selection of drinks and menu items to guests by offering interesting, vivid descriptions of each item's origin, taste, and preparation methods. Set up your outlet, stock up on all the supplies you'll need, and manage your inventory. Ensure that food and beverages are well-stocked. Maintain overall cleanliness and the working area. Be ready to assist colleagues with other duties, including serving in other outlets like room service, bar, or terrace. Collaborate with restaurant and kitchen staff to offer seamless food service. Assess customer needs and preferences, and make recommendations. Report and follow up on maintenance, repairs, and cleanliness of the bar. Properly and accurately close guest checks, process cash and credit card payments, and settle voided checks or complimentary items.
* Supervise the pool area to ensure guests follow rules and address any issues.
What we need from you:
* At least 2 years of experience working in a hotel or restaurant.
* Fluent in the local language and English; additional languages are highly valuable.
* Proactive, positive, energetic, dynamic, empathetic, a team player, and passionate about service.
What to expect from us:
* Competitive salary.
* Discounted international room rates.
* Employee recognition programs.
* Training programs and access to IHG's training tools.
* Meals while on duty.
* Uniform and laundry services.
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