At **Marbella in Style**, a premium vacation rental and hospitality company, we are looking for a **Guest Experience Host** to join our team.
This role is focused on providing a professional, warm and high-quality in-person guest experience across our managed villas and apartments.
You will be responsible for welcoming guests, carrying out in-person check-ins and selected check-outs, supporting guests on-site when needed, and coordinating with our operations team to ensure every arrival feels smooth, personal and well organised.
This is a **guest-facing, field-based hospitality role**, not an office-only position.
**About Marbella in Style**
Marbella in Style manages a curated portfolio of villas and apartments in Marbella, Estepona and Benahavís.
We combine high-quality vacation rental management with concierge-level guest service, local expertise and direct property operations. Our goal is to deliver a seamless experience for guests while maintaining strong standards for the properties we manage.
**Key Responsibilities**
**Guest Check-ins**
- Welcome guests at villas and apartments in a professional and friendly manner
- Carry out in-person check-ins and property walkthroughs
- Explain key property features such as access, alarm, air conditioning, Wi-Fi, appliances and house rules
- Ensure guests feel comfortable and informed before leaving the property
- Identify and report any issues noticed during the arrival process
**Check-outs & Property Departures**
- Assist with selected guest departures when required
- Carry out basic post-departure checks
- Report visible damages, missing items or relevant issues
- Coordinate with housekeeping or operations when follow-up is needed
**Guest Experience Support**
- Provide on-site support to guests when physical presence is required
- Help resolve basic guest questions or arrival-related issues
- Escalate technical, housekeeping or operational issues to the correct internal team
- Maintain a calm, professional and solution-oriented approach with guests
**Pre-arrival Property Checks**
- Carry out basic guest-facing checks before arrivals when needed
- Confirm that access, keys, remotes and instructions are ready
- Check that the property is presentable from the guest’s point of view
- Ensure welcome details are correctly prepared where applicable
**Internal Coordination**
- Work closely with the **Operations & Guest Experience Coordinator**:
- Coordinate with maintenance, housekeeping and office teams when required
- Keep clear notes after check-ins, check-outs or guest interactions
- Report relevant information promptly and accurately
**Profile**
We are looking for someone who is:
- Naturally guest-oriented and service-minded
- Warm, professional and confident with international guests
- Calm under pressure and able to handle unexpected situations
- Well presented, punctual and reliable
- Organised and able to manage several arrivals or tasks in one day
- Comfortable working independently while staying connected with the team
- Practical, proactive and solution-oriented
**Requirements**:
- Previous experience in hospitality, guest relations, front office, concierge, events, vacation rentals or similar guest-facing roles
- Strong communication skills in **English and Spanish**:
- Additional languages are highly valued
- Good local knowledge of Marbella, Estepona and Benahavís is a plus
- Comfortable using mobile apps, WhatsApp and digital tools for reporting and coordination
- Valid driving licence required
- Must currently live in or near **Marbella, Estepona or Benahavís**:
- Availability to work rotating weekends
**Working Conditions**
- Full-time position
- On-site / field-based role
- Main working hours will be focused around guest departures and arrivals
- Typical schedule may start around late morning and extend into the afternoon/evening depending on arrivals
- Regular weekend shifts will be part of the role, with days off scheduled accordingly
- Company vehicle provided for work-related travel
**What This Role Is Not**
This is not a cleaning role, maintenance role or office-only administrative position.
The main focus is **guest experience, in-person hospitality, check-ins, selected check-outs and operational coordination from the guest’s point of view**.
**What We Offer**
- Stable full-time position
- A key guest-facing role in a growing hospitality company
- Dynamic work environment across villas and apartments
- Opportunity to represent the company directly with international guests
- Professional and collaborative team
- Clear responsibilities and room to grow within guest experience and operations
This role could be a strong fit if you have worked in:
- Hotel front office
- Guest relations
- Concierge
- High-end hospitality
- Vacation rentals
- Events or premium service environments
- Client-facing roles with international guests
We are looking for someone who understands that a great arrival experience sets the tone for the