Key Responsibilities
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* Provide Level 1 IT support via phone, email, chat, or ticketing system
* Log, track, and resolve incidents and service requests using ITSM tools
* Troubleshoot Windows OS, hardware, software, and peripheral issues
* Perform password resets, account unlocks, and basic Active Directory tasks
* Support Microsoft Office / O365 / Outlook / Teams issues
* Assist users with VPN, network, and connectivity problems
* Provide remote and onsite support when required
* Escalate unresolved issues to L2/L3 teams with proper documentation
* Follow ITIL xcskxlj processes, security policies, and standard operating procedures
* Maintain asset and inventory records
* Ensure customer satisfaction and SLA compliance
Its a dispatch on demand role.
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