Scope and Purpose
To ensure support to the Sales Teams, by guaranteeing adequate back-office and front-office control over monitoring and reporting activities regarding project planning and progress, overseeing deadlines and ensuring a contact with the Customer. The B2B Sales Support Admin plays a key role in ensuring the smooth operation of both front-office and back-office sales activities. This position supports the Sales Teams by managing administrative processes, monitoring deadlines, and maintaining direct communication with customers. The role also acts as a liaison between Sales and other departments such as Logistics and Production Planning to ensure timely product availability and delivery.
Key Responsibilities
* Provide comprehensive support to the Sales Teams by managing day-to-day administrative and operational tasks.
* Ensure timely execution of back-office and front-office activities, including order processing, documentation, and customer follow-up.
* Monitor and track deadlines related to sales operations, ensuring timely responses and actions.
* Serve as a point of contact for customers, ensuring clear and professional communication.
* Assist the Market/Area Manager in maintaining and updating customer price lists within the assigned area of responsibility.
* Collaborate with the Logistics and Production Planning teams to verify product availability and coordinate shipping schedules.
* Support the resolution of customer issues related to orders, deliveries, and general inquiries.
* Contribute to the continuous improvement of sales support processes and tools.
Requirements
* Proven experience in a sales support, customer service, or administrative role.
* Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with ERP/CRM systems is a plus.
* Fluency in English and Spanish.
* Strong organizational and time-management skills.
* Excellent communication and interpersonal abilities.
* Ability to work collaboratively across departments and manage multiple priorities.
* Attention to detail and a proactive approach to problem-solving.
Preferred Qualifications
* Experience in a automotive or logistics environment.
* Familiarity with international shipping and documentation processes.
* Knowledge of pricing structures and sales reporting.