**ABOUT US**
Robinsun is the pioneer in residential solar energy in Southern Europe, bringing its advantages to all families and saving our planet in the process. Our mission is simple yet impactful: to empower every family to produce clean energy for their daily consumption. We believe in a future where abundant renewable energy is accessible to all. By combining the most advanced solar technology with a customer-focussed approach, we develop products that are easy to install and use. We are a multicultural and international team, bringing diverse perspectives and expertise to our mission.
**ROLE DESCRIPTION**
As our Customer Support Agent you will be responsible for providing outstanding support and service to our valued customers. You will be instrumental in resolving inquiries, troubleshooting issues, and ensuring that every customer interaction is handled with care and professionalism.
**KEY RESPONSIBILITIES**
- Achieve high 1st touch solution rates and top CSAT scores
- Use in-depth product knowledge to resolve customer concerns with empathy and efficiency.
- Provide post-purchase assistance, including follow-up calls and messaging to ensure customer satisfaction.
- Work closely with internal teams (sales, operations, marketing, etc.) to address customer needs.
- Represent customer needs internally by suggesting improvements and providing feedback to optimize products, services, and support processes.
**REQUIRED SKILLS**
- Degree in Business Administration or Marketing from a top school in Europe or the US.
- Comfortable using CRM software and ticketing systems such as Zendesk, Jira or Salesforce.
- Proficient in Google Workspace and Slack.
- 1-2 years of experience in customer support, service, or a related field preferred.
- Excellent communication skills and a passion for delivering high-quality service that exceeds customer expectations.
- Fluent in Portuguese, proficient in English and Spanish, knowledge of German, French or Italian is a big plus
All employees must be EU residents with a work permit for Spain. The job is based 100% onsite in our HQ in Alcobendas, Madrid.
**WHAT WE OFFER**
- Positive working environment in direct contact with our founder
- Competitive results-based compensation
- Opportunity to improve your languages everyday in our team internally
- Free coffee, water, tea and snacks
- Work in a dynamic environment where your ideas are valued and proposals actively listened to
**Job Types**: Full-time, Permanent
Ability to commute/relocate:
- 28108 La Moraleja, Madrid provincia: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- The job is Madrid based. Would you be open to relocate?
**Language**:
- Portuguese (required)
- English (required)
- Spanish (required)
Work Location: In person