OverviewLLUCH ESSENCE, S.L.U. is a family company dedicated to the commercialization and distribution of essential oils and aromatic chemicals.
LLUCH ESSENCE has been supplying the food and perfumery industry for more than 70 years, acting as agent and distributor of market leading products both nationally and internationally.The headquarters of our company are located in El Prat de Llobregat (Barcelona) and has large facilities with more than 19,000 m2 distributed in offices, laboratory and warehouse.
We also have affiliates in Colombia, Mexico & Singapour, and two hubs in India and China.
We have a integral presence on 5 continents and a portfolio of more than 4,000 references that we supply to more than 750 customers.Would you like to join the CS team to continue developing as a professional and be part of Lluch's growth process?
Reporting to the Customer Service Manager, you will ensure Lluch's service level by acting as a liaison between the organization and the assigned customer portfolio in accordance with the company's commercial and development strategies.ResponsibilitiesServe as the customer representative in the organization: intermediary service between customers and other departments of the company.Provide a high level of service by answering customer queries via e-mail and telephone.Create commercial offers in the system according to customer requirements.Receive, manage and register sales orders in SAP: creation, confirmation, tracking and stock updates within the order until shipment.Conduct stock control: analysis and control of incoming stock in the warehouse with correct date and allocation in open orders.Manage and track sample orders according to their typology.Support and resolution of customer complaints, incidents and returns.Consolidate loads according to orders in progress.Create and track customer contracts in the system.
Perform periodic reviews.Maintain and update customer database in SAP.Ensure proactive communication with customers: deadlines, delays, stock availability, etc.Handle and send specific documentation related to products and orders: letters of credit, certificates of origin, invoices, and technical documentation (TDS, SDS, COA, Halal, Kosher, etc.).
Comply with the company's occupational health and safety regulations.Comply with general and position-specific policies and procedures and complete tasks within scope to help achieve company objectives.QualificationsBusiness degree, FPII or similar (not limited).
Desirable: qualification in perfumes and fragrances, market and applications.RequirementsKnowledge of F&F;, chemical or similar.Advanced knowledge of the Office package.Knowledge of SAP.Knowledge of International Trade (INCOTERMS).
LanguagesSecond European language (French, German or Italian) at an advanced level, preferable.ExperienceFrom 2 years of experience in a similar position.Job DetailsSeniority level: AssociateEmployment type: Full-timeJob function: Customer Service and AdministrativeIndustries: Chemical ManufacturingLluch Essence is driven by diversity, equity and inclusion.
We are committed to building a team that represents a variety of backgrounds, perspectives and skills.
The more integration there is, the better our work will be.
The next step is yours.
Apply to apply and join a growing multidisciplinary team.We are waiting for you!
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