Join us on a journey of endless possibilitiesAt Empresa confidencial, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.Empresa confidencial is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.Learn more at www.stradaglobal.comHR Admin/Benefit/Customer Care, AssociateTHE ROLETo contribute and be part of the team responsible for the support and execution of data management and customer services activities, ensuring that output is accurate and on time. Your responsibilities will be focused on HR Administration processes and Customer Care services and you will be adaptable supporting either as or when required.RESPONSIBILITIESUse HR Administration expertise to advise upon client queries/issues and ensure a good understanding of Client specific processes and tasks.Independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs.Ensure Data Management is performed accurately and on time.Ensure Tickets and Calls are responded within SLA timescales and to a high standard.Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Support the updates of DWIs, if required.Proficient in using systems and tools.SOC Controls completed on time and with the necessary evidence.Conduct Knowledge Transfer sessions related to Client/Country specific processes and ensure the audience has understood and can put into practice.All system issues/defects are reported correctly a