About Atos
Atos is a integral leader in digital transformation with c. 78,000 employees and annual revenue of c. € 10 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 68 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea) and listed on Euronext Paris.
The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
Responsibilities
- Interact with customers via telephone, e-mail and web, providing technical support and problem-solving expertise.
- Identify, evaluate and prioritize customer issues and complaints.
- Analyze customer problems and develop effective resolution plans.
- Contribute to the helpdesk knowledge base by identifying resolution gaps and authoring submissions.
- Evaluate new services, processes and technologies introduced at the helpdesk.
- Participate in training programs to support new technologies, procedures and customer service enhancements.
- Collaborate with departmental staff to promote and maintain strong customer service values.
- Escalate unresolved issues to support leads or designated service groups.
Requirements
- Languages Proficiency in German and English (mandatory).
- Skills Basic PC skills, excellent communication abilities.
- Availability Willingness to work in shifts (7x24, 40 hours per week).
- Experience No specific experience required; initial training will be provided.
- Attributes Service-oriented, proactive cooperation, results-focused, initiative and customer-oriented.
📌 Customer Support Agent with German and English
🏢 Atos
📍 Santa Cruz de Tenerife