Team Leader Expat – Viking Travel Care Viking Travel Care is looking to recruit an experienced and motivated Team Leader to strengthen and lead our Expat team. This role combines operational expertise, professional knowledge and people leadership, and is idóneo for someone with a strong background in travel assistance and insurance, as well as proven experience in team management. In this position, you will take full responsibility for leading a team of 12–14 employees, ensuring high-quality case handling, strong performance, and continuous development within the Expat function.
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You will act as a key link between internal teams, insurance companies, and external partners, while also actively contributing to daily operations.
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Key Responsibilities People & Leadership Responsibility Lead, motivate, and develop a team of 12–14 employees
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Conduct 1:1 meetings, performance reviews, and ongoing coaching
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Support onboarding, training, and professional development of team members
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Ensure a positive, structured, and high-performing team culture
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Handle staffing coordination, shift planning, and workload distribution in collaboration with operations Professional & Operational Responsibility Act as main point of contact for insurance companies and external partners
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Participate actively in expat case handling and ensure high-quality resolution of complex cases
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Handle and respond to customer complaints in a professional and solution-oriented manner
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Ensure compliance with internal procedures, insurance terms, and service standards
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Support implementation of new clients and continuous improvement of workflows
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Drive knowledge sharing and best practice across the team Administrative & Coordination Tasks Oversee administrative processes within the Expat function
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Ensure efficient workflow across shifts, including case handling and task distribution
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Support operational reporting and process improvements Qualifications Minimum 2–3 years of experience in travel insurance assistance or a similar field
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Proven experience in team leadership or people management
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Strong understanding of expat and travel assistance case handling
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Experience working with insurance companies and international clients
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Background in training, coaching, or developing employees
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Strong administrative and organizational skills
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Fluent in English (written and spoken); Nordic languages are a strong advantage
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Strong IT skills and ability to adapt quickly to new systems Who You Are A natural leader who is structured, proactive, and solution-oriented
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Strong communicator with excellent interpersonal skills
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Comfortable taking responsibility for both people and performance
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Able to prioritize and manage multiple tasks in a fast-paced environment
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Service-minded with a genuine interest in helping others
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Confident in decision-making and providing constructive feedback
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Resilient and able to handle pressure in an international 24/7 environment Workplace This position is based in Torrevieja (Alicante) or Fuengirola (Málaga), Spain Working Hours Primarily day shifts Monday to Friday; however, as part of a 24/7/365 operation, flexibility is required.
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We Offer Competitive salary A positive and social working environment
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Modern office facilities
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Relocation package to support your move to Spain Interested? Are you passionate about the insurance and travel assistance sector, and do you enjoy leading people while taking ownership of both operations and quality? We would love to hear from you.
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If You Have Any
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Questions, Please Contact Cristina Blanco, Operations Manager Tel.: +34 661 614 179 E-mail: cristina.blanco@vikingassistance.com