HBX Group is the world's leading technology partner, connecting and empowering the world of travel.
We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities, and payments through our network of 300,000 hotels worldwide, 60,000 high-value clients such as tour operators, travel agents, and loyalty schemes across 140 source markets.
We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none.
And of course, we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day.
In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality.
We're headquartered in Palma, Mallorca, and employ around 3,500 people worldwide.
Job Description
As the face of Hotelbeds to our suppliers, you will develop strong relationships with our suppliers for a defined portfolio of hotels within a specific geographic area.
Responsibilities
* Lead the contracting process with our clients in a B2B and B2C environment, focused on signing the most competitive rates for Hotelbeds.
* Negotiate contract renewal conditions such as rate, inventory, offers, release periods, marketing contributions, overrides, cancellation policy.
* Monitor the performance of each hotel working closely with the Yield Manager to ensure competitiveness and availability.
* Act as the face-to-face key point contact for accommodation supplier vendors and develop and maintain excellent relationships.
* Support the resolution of major supplier or client complaints, negotiating the most suitable solution to maintain good service and a positive relationship.
* Ensure the supplier understands Hotelbeds' value proposition and marketing tools to optimize each hotel's income.
Qualifications
* Excellent analytical skills and strong negotiation and relationship-building abilities.
* Ability to work independently and make discretionary judgments.
* Proactive decision-making skills.
* Computer skills, especially Excel.
* Experience working with upper management.
* Good communication and presentation skills.
* Determination and a positive, winning attitude.
* Proven track record of results in previous roles.
* Excellent knowledge of the destination and suppliers in the assigned area, with at least 2 years of experience in that destination.
Education and Experience
High School Diploma or GED required; a minimum of an associate's degree and 2-3 years of related experience or equivalent.
Language Skills
* Fluent English (desirable) and regional language skills.
* Ability to read and understand instructions, correspondence, and memos.
* Ability to write simple correspondence and present information effectively.
Join us during this exciting period of transformation as we become the world's leading travel services provider. We offer an innovative, multicultural environment, opportunities to build lasting relationships worldwide, and career development options across our global locations.
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