PAt Bahia Principe, we believe that true luxury is to experience happiness. We put all our effort into service excellence, genuine hospitality and constant innovation. Our purpose is to create unforgettable experiences for our guests, being highly aware of the importance of sustainable development in harmony with the environment and society at large, understanding the management of our hotels from a global perspective. We are passionate about what we do and work exemplarily through collaboration and respect in a cross-cultural environment. /ppbr/ppAs bHotel Deputy Director /b at our resort bBahia Principe Fantasia Tenerife /b, you will support the Hotel Director in overseeing daily operations and ensuring the highest standards of service, guest satisfaction and operational efficiency. You will coordinate departmental performance, optimize resources, and implement action plans aligned with the hotel’s strategic goals. /ppbr/ppbWhat will your key responsibilities be? /b /ppbr/pulliEnsure effective implementation and monitoring of hotel policies, standards, and procedures in alignment with the strategic direction. /liliSupervise Department Managers, providing guidance, coordination, and support to ensure operational excellence across all hotel areas. /liliMonitor guest satisfaction metrics (ReviewPro, CScore, NPS), driving continuous improvement and corrective actions when needed. /liliAct as a key contact for guest relations, managing complex situations and ensuring prompt and satisfactory resolution. /liliOversee preventive and corrective maintenance plans, ensuring facilities are fully operational and aligned with brand standards. /liliSupport the development and supervision of HR policies, fostering employee engagement, professional growth, and compliance with labor regulations. /liliParticipate in the coordination of internal and external audits, ensuring traceability and accuracy of hotel information across all departments (front office, housekeeping, kitchen, FB, entertainment, spa, maintenance, health safety, and sustainability). /liliPromote a culture of continuous improvement, innovation, and teamwork in line with Bahia Principe Hotels Resorts’ values and service philosophy. /li /ulpbr/ppbWhat are we looking for? /b /ppbr/pulliUniversity degree in Hospitality Management, Tourism, or Business Administration. Postgraduate studies in Hotel Management are a plus. /lili3–5 years of experience in hotel management, preferably in all-inclusive resort operations. /liliStrong understanding of destination markets and intercultural environments, with solid knowledge of hotel operations. /liliFluent in Spanish and English; a third language is highly valued. /liliProficient in office software and hotel management systems (finance, operations, supply chain). /liliGoal-oriented, with strong leadership, decision-making, and customer service skills. /liliDynamic and proactive personality, with a hands-on approach to problem-solving and team development. /li /ulpbr/ppBahia Principe Fantasia Tenerife is a resort like no other, a place where imagination and hospitality come together. With its iconic castle and immersive family-focused experiences, it offers a unique setting to lead and inspire. Join us in creating unforgettable moments in a hotel that celebrates creativity, excellence, and joy. /p