Job Summary
We're looking for a Network Control Center Supervisor on behalf of one of our major clients at Valencia, Spain. The NCC Supervisor will be responsible for overseeing shift-based operations within the Network Control Center, ensuring smooth service delivery, effective incident handling, and adherence to established processes. The role acts as a key escalation point, supports team development, and ensures operational continuity, including assuming managerial responsibilities when required.
Key Responsibilities:
* Manage and coordinate shift-based staffing schedules to ensure continuous service coverage
* Act as operator or shift lead when required
* Serve as an escalation point for complex or high-impact incidents and difficult operational decisions
* Identify knowledge gaps within the team and coordinate training or support with Tier 2 teams
* Contribute to the development and maintenance of operational procedures and documentation
* Participate in SISMS internal and external audit sessions
* Represent the NCC in meetings when required
* Liaise with SGITT senior management and participate in service review meetings when needed
* Ensure adherence to operational processes and service management best practices
* Assume NCC Manager responsibilities during periods of absence
Required Qualifications:
* Minimum 2 years of relevant experience in IT operations, NOC/NCC, or service management
* One of the following certifications:
* ITIL v3 (minimum 12 credits towards ITIL Expert), OR
* At least two ITIL 4 certifications (Specialist or Strategist level)
* Minimum B2 level English proficiency (certified)
* Experience working in shift-based environments
Preferred Skills:
* Experience in incident and escalation management
* Familiarity with audit processes and compliance frameworks
* Strong organizational and coordination skills
* Ability to work effectively under pressure in a 24/7 environment
Founded in 1997 in Brussels, UpcoMinds has grown into a trusted IT partner, specializing in Project Development, Consulting, Strategic Teaming, and R&D & Innovation.
With offices in Belgium, Greece, and Cyprus, we empower organizations across Europe to deliver complex, high-impact technology initiatives that drive strategic, operational, and digital transformation.
Our team of 200+ top-tier professionals brings deep expertise and agility to every engagement. Working through in an agile, hybrid operating model, we combine on-site collaboration with distributed delivery to provide speed, adaptability, and localized attention, all at a multinational scale.
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