Customer Support Agent with German and English
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Customer Support Agent with German and English
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AtosCustomer Support Agent with German and English
4 days ago Be among the first 25 applicantsJoin to apply for the
Customer Support Agent with German and English
role at
AtosDescription
Join our dynamic team and be a part of a company that values exceptional customer service and innovative solutions. We are dedicated to providing top-notch support to our clients and are looking for a passionate and skilled individual to join us as a Customer Support Service Agent with German and English.Description
Join our dynamic team and be a part of a company that values exceptional customer service and innovative solutions. We are dedicated to providing top-notch support to our clients and are looking for a passionate and skilled individual to join us as a Customer Support Service Agent with German and English.
Responsibilities
Interact with customers via telephone, e-mail and web, providing technical support and problem-solving expertise.Identify, evaluate and prioritize customer issues and complaints.Analyze customer problems and develop effective resolution plans.Contribute to the helpdesk knowledge base by identifying resolution gaps and authoring submissions.Evaluate new services, processes and technologies introduced at the helpdesk.Participate in training programs to support new technologies, procedures and customer service enhancements.Collaborate with departmental staff to promote and maintain strong customer service values.Escalate unresolved issues to support leads or designated service groups.
Requirements
Languages Proficiency in German and English (mandatory).Skills Basic PC skills, excellent communication abilities.Availability Willingness to work in shifts (7x24, 40 hours per week).Experience No specific experience required;
initial training will be provided.Attributes Service-oriented, proactive cooperation, results-focused, initiative and customer-oriented.
Location
Santa Cruz de Tenerife
Job Type
Full-Time, Shift Work (7x24, 40 hours per week)Seniority level
Seniority level Not ApplicableEmployment type
Employment type Full-timeJob function
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